Job Description

Role Proficiency: Responsible for leading a team and ensuring that processes are followed within SLA and as per guides for activities pertaining to a particular process or for a geography. Also function as an individual contributor; performing activities related to HR Operations.

Outcomes:

• Responsible for ensuring timely and quality support to employees reaching out to Operations team to ensure better employee experience

• Owns and ensures that the team provides end-to-end HR Operations support to multiple stakeholders for a particular process or geography

• Responsible for employee data security and to ensure approval process and safeguards are in place

• Helps in preparing financial budgets and resource forecasts for the team

• Maintain smooth relations with various stakeholders so that HR operations work smoothly.

• Encourage team to recommend improvements focused on operational efficiency scalability automation and enhanced employee experience and provide these recommendations to leadership periodically

• Responsible for the team placed under him/her their deliverables and development

• Monitoring of critical team members reduction of person dependency and updating succession/backfill plans continuously
  

Measures of Outcomes:

• Accuracy and speed of service delivery in all areas of the specialised function

• Meeting of time lines and quality of resolution for processes handled

• Vendor performance

• Process improvements

• Multi-tasking ability based on efficiency in the given assignment

• Proactive implementation and execution of given tasks
  

Outputs Expected: Support to HR Specialist Teams:

• Assist the SME teams in decision making on HR functional areas (compensation & benefits
  employee relations
  training
  performance management
  HR systems)
  

• Support the SME teams in managing their operational work
  

• Work cross-functionally with teams and key stakeholders to generate content ideas
  

• Support in Audits
  compliance and certifications

Vendor Management:

• Assist in making the purchasing decisions on vendor or consultancy services relating to the subsystem

Other Operational Tasks:

• Provide guidance to associates on the application of company policies and procedures
  

• Prioritize activities for the best interest of the team when working on multiple projects

Team Management:

• Lead the team in managing and handling the entire or specific HR initiatives across the organization.
  

• Guide the junior members in team and help them scale up
  

• Maintain and ensure confidentiality of sensitive information among team members
  

Skill Examples:

• Counselling communication and analytical skills

• Ability to interact with employees tactfully

• Capable of working independently with minimal guidance and the ability to manage their work and time.

• Exceptional organization and time management skills

• View challenge as opportunity to grow be innovative and eager to explore new ideas and better ways

• Understanding of business strategy and practices

• Ability to adapt to different environments and situations as the need arises.

• Establish a culture of accountability and measurement

• Provide thought leadership in driving organizational culture and inclusion and diversity

• Process driven approach

• Good stakeholder management and interpersonal skills

• HCM administration and employee data compliance requirements
  

Knowledge Examples:

• Knowledge of HR practices policies and basic employment laws
  
  • Excellent computer skills (Microsoft Excel Word and PowerPoint)
  • Advanced Microsoft Excel and Word skills
  • Familiarity with HR databases Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
  • Experience leading cross functional teams/initiatives
  • Must have knowledge on the business and functional aspects of the processes being implemented
  • Ability to quickly learn aspects of organization policies and processes
    
  
  Additional Comments: NA