Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Lead Consultant -Application Support L2! In this role, you will be a part of the Cora support team who will take ownership of customer issues reported and see problems through to resolution Responsibilities . Take ownership of customer issues reported and see problems through to resolution. . Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. . Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. . Provide prompt and accurate feedback to customers. . Ensure proper recording and closure of all issues. . Prepare accurate and timely reports. . Post patching issue, this gets more people to apply for job role resolution. Provide and document RCA & corrective actions on repetitive issues for a permanent fix, Provide Guidance and Support to other IT Team Knowledge Management processes Provide resolution notes for new issues or work-around keep team members and team lead aware of changes. Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application. . Enable the users to handle activities on their own. Qualifications we seek in you! Minimum Qualifications / Skills . Bachelor%27s/Graduation/Equivalent Preferred qualifications . Good Understanding of Salesforce platform (Admin and Code level understanding) Preferred Qualifications/ Skills . Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution. . Excellent customer-facing skills that include conducting compelling technical briefing & demonstrations including critical issues, status reports, and resolving impediments. The person should have the technical capability to troubleshoot applications, implement new technologies and articulate the solutions to the customer. . Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status. . Ability to drive compliance & process adherence. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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