Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst

Principal responsibilities

Value Creation

• Works well with others and puts self in others shoes to gain a greater understanding of their point of view
• Maintains personal and professional development - upgrades professional knowledge, skills, experience and accreditation; acts as a good team member
• Accepts the continuing need for flexibility and takes a supportive, practical approach to change and innovation; participates and learns about the change to effectively adapt
• Takes accountability for work / time management; produces high quality outputs and works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm
• Solves problems systematically, logically and independently and where appropriate involving supervisors
• Shapes basic ideas, makes suggestions in regards to potential quick wins
• Understands basic tools from the re-engineering toolkit and uses these to conduct basic analysis - gathering current state data (operations, financial etc) and identifying improvement opportunities

Operational Performance

• Gathers and details business requirements, supporting prioritisation and traceability
• Designs parts of a solution based on the business requirements
• Supports on planning a change approach, including considerations on how to manage impacts to the change audience (e.g. planning/ sequencing of change activities)
• Supports change journey planning and highlights any risks and issues
• Supports team to define and manage implementation (e.g. definition of interim and target states, pilot/ roll out approach and managing implementation readiness); manages individual implementation activities (e.g. develops training materials)
• Prepares and delivers change communications and training to change audiences
• Supports process mapping/ re-engineering design activities using standard tools for both statistical and qualitative methods
• Supports re-engineering delivery and implementation activities
• Supports the production of business case
• Capability and People Development
• Understands the importance of connecting effectively with others to achieve their own and team goals
• Builds professional relationships within work area and utilises this to learn from others and re-use existing GCD knowledge and material
• Maintains personal and professional development - upgrades professional knowledge, skills, experience and accreditation, allowing movement quickly and efficiently between work activities of different focus
• Brings drive and energy to own role, as well as an enthusiasm to collaborate productively with others
• Participates in team engagement and motivation initiatives (e.g. learning and development opportunities, team networking events etc.)
• Speaks confidently and fluently using appropriate pace and level; writes clearly and concisely to convey information accurately and effectively
• Takes accountability for work / time management; works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm

Major Challenges

• Solving uncertain problems - Analysts will often need to tackle difficult problems where some factors are uncertain and agree outcomes with multiple stakeholders with different interests and viewpoints.
• Multi-disciplinary - Analysts need to be able to support the shaping of business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology - system, data, infrastructure, etc).

Requirements

Knowledge

• Awareness of Global Change Delivery Business Transformation Frameworks and best practice techniques
• Awareness of the purpose, values, culture and fundamentals of Global Change Delivery
• An understanding of HSBC Group structures, processes and objectives
• Some knowledge of process improvement or requirements gathering techniques
• Demonstrated ability to build and maintain effective relationships

Experience

• Overall financial services industry knowledge with specific functional expertise
• Experience gathering requirements, process re-engineering or conducting design activity
• Experience of communicating effectively with a range of stakeholders
• Exposure to change implementation activity
• Some experience of data analysis and interpretation.
• Good verbal and written communication skills and some experience in face-to-face presentation.

Capabilities

• Business Analysis and Design
• Achieving Excellence
• Change and Implementation Management
• Problem Solving and Critical thinking
• Embracing Change
• Delivery at Pace
• Collaboration
• Impactful communication
• Commerciality
• Leading Self and Others
• Process Re-engineering
• Tracking, Reporting and Governance
• Planning and Plan Management
• Risk and Issue Management
• Stakeholder Management

Qualifications and Accreditations

• Certification of Competency in Business Analysis (CCBA) - Desirable
• Certified Business Analysis Professional (CBAP) - Optional
• Lean Six Sigma Yellow / Green Belt - Optional
• Degree in Business Information Systems or a related field - Optional

You'll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by - HSBC Software Development India.