Job Description

About Delta Air Lines

About the Company

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2023, Delta was named the World\xe2\x80\x99s Most Admired Airline by , with the company ranking No. 1 across the board in the industry for values including innovation and people management. Delta also rated higher than any other airline on the overall list of Most Admired Companies, climbing to No. 12 this year.



YOUR RESPONSIBILITIES IN THIS ROLE:

• Work cross functionally within IT and the business to onboard and/or migrate new partners, test and implement new partner functionality/inventory controls, and regression test as needed to maintain high performance
• Support Strategic Initiatives and Epics/Features which impact Alliances functionality through consultation, testing, PNR creation, troubleshooting and ensuring International use cases are considered (codeshare, interline, ground handled, ITCI)
• Partner with other teams internally and with Alliance partners on technical set-up and readiness, ensure test systems are in sync and functioning and work to resolve any identified issues
• Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards; troubleshoot issues, coordinate timelines, maintain and communicate project status reports and tracking
• Interact closely with internal/external customers to understand business processes, customer requirements, project schedules, and level of satisfaction
• Research, analyze, and resolve ad-hoc customer problems and questions in positive, timely and professional manner
• 1st tier production triage/maintenance for Severity 3-5 defects for all partners/GDSs
• Manage Identity/Access Management (Delta PPRs for Partners)
• Effectively communicate status on activities and issues to customers and manager on a regular basis both verbally and in writing
• Maintain documentation of test results, processes, known issues, etc. to facilitate knowledge sharing across the team
• Manage user stories and deliverables in Version One

WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED

• At least 7 years of IT and/or business or any equivalent combination of experience, education, and/or training
• Experience in QA/Testing.
• Prior experience working with Delta Applications, Deltamatic, ticketing and/or GDS is a plus with an understanding of architectural flows and how technologies operate/integrate
• Demonstrated skills in process mapping, analytical, technical, and proven problem-solving skills
• Ability to create detailed, well-written documentation for a variety of audiences
• Candidate must have the ability to deliver quality work on time and translate planning into action as well as anticipate and address barriers
• Strong communication, relationship management and influencing skills needed to work in partnership with internal teams
• Ability to multi-task, and be detail oriented
• Must be performing satisfactorily in present position

WHAT ELSE

• Experience working with diverse teams located in various countries
• Must be able toprioritizework on multiple project teams, with the overallgoal ofsatisfyingalldeploymentneeds and effectively supporting diverse clients
• Knowledge of the Agile development methodologies and corresponding tools (ex. VersionOne)
• Project Management experience and previous airline business experience is preferred
• Experience in API (Good to have).
• Knowledge/Experience in Jira/ServiceNow/qTest.

Delta Air Lines