Job Description

23 Oct 2025

Business Unit:

Vivanta Ekta Nagar

Department:

Housekeeping

Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.



Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

Positions, directs and works with associates to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints to meet the brand's standards, targets customer needs, elevates associate satisfaction, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies

Essential Job Tasks

Ensure timely delivery of guest garments and provide high quality of linen and uniforms as per the instructions.

Areas of Responsibility

Maintain efficient and prompt service, And timely delivery of all guest Garments.
Ensures systematic adherence to cleaning instructions.
Follows the complaint handling procedure.
Ensures adherence to environmental procedures.
Ensures upkeep of all the equipment.
Conducts training as an on-going process
Always attends and provides inputs for internal meetings.
Be familiar with the emergency and safety procedures
Reviews log book for special requests and special instructions.
Answers telephone in a courteous manner.
Feeds the relevant data within the computer system.
Prepares the bill on the basis of the rate list and posts them to the appropriate room number.
Adheres to the hygiene standards.
Responsible for giving the staff uniform in clean and well pressed state
Ensures that the linen is washed, pressed, dried and folded properly.
Ensures that the stained linen are removed for special stain removal treatment.
Ensures that the stains that are fast are separately given for condemnation for further use by the linen room.
Ensures that the equipment is maintained in good working order.

Required Qualifications

Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Textile Management and Housekeeping Management.

Work Experience

3-5 Years

Languages Needed in Position

English

Key Interfaces- External

Vendors, External & Internal Auditors

Key Interfaces- Internal

Laundry, Linen room, Uniform Room & Housekeeping

Behavioural Competencies
Change Championship
Collaborative Engagement
Growth Mindset
Guest Centricity
Personal Effectiveness
Process Excellence
Result Orientation
Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.