L2 O365 Operations Engineer

Year    Chennai, Tamil Nadu, India

Job Description


Job Duties Day to Day Tier 2 support of Office 365 issues Working to complete tickets in a timely manner with customer satisfaction as a top priority Suggesting and making improvements to operational processes through automation Monitoring Microsoft O365 systems and licensing and reacting promptly to alerts or escalated outage tickets and following Incident management processes Support On Call support shifts Work closely with Level 1 & 2 ServiceDesk/Support teams to hand off escalations, notify of system issues, understand real time issue ticket metrics, and provide knowledge transfer. Work closely with Level 3 Engineering Teams to transfer knowledge and update product/service owners of issues. Other tasks as assigned. Excellent written and spoken English communication skills Strong Experience handling support for major issues efficiently and effectively to full resolution Strong experience with Azure, O365 and related admin portals (Exchange Online, Teams, SharePoint Online, etc ) Solid understanding of PowerShell and experience in Automating tasks Solid understanding of using tools like MFCMAPI, Wireshark , Netmon, etc to investigate O365 issues and network problems, and display advanced troubleshooting skills Experience with mail flow troubleshooting, Microsoft Defender and Cisco IronPort technologies Experience supporting Zoom and other audio/video conferencing technologies. Knowledge of ITIL standards, Problem, Incident and Change Control and ticket management Use of ServiceNow or other related full ITIL ticketing system Additional Desired Skills: Experience or basic understanding of Microsoft Intune, Azure AD, Power Automate, Azure Virtual Desktop, MDM, Application Packaging Note: Job involves Rotational Shifts including US and UK hours. What to expect from Pearson Did you know Pearson is one of the 10 most innovative education companies of 2022 At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson. We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. To learn more about Pearson\'s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [HIDDEN TEXT]. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

foundit

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD3113966
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Chennai, Tamil Nadu, India
  • Education
    Not mentioned
  • Experience
    Year