Required Candidates who Knows to Speak English and Hindi, For BPO Domestic Voice Process,Any Graduate and PUC (Completed)can applyAge criteria- 20 to 29 yearsCall Center Representative Responsibilities :- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.- Building lasting relationships with clients and other call center team members based on trust and reliability.- Utilizing software, databases, scripts, and tools appropriately.- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.- Making sales or recommendations for products or services that may better suit client needs.- Taking part in training and other learning opportunities to expand knowledge of company and position.- Adhering to all company policies and procedures. (ref:updazz.com)
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