Job Description

Description:

Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules\xe2\x80\x99 firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.

Requirements:

Position Summary

The Knowledge Manager role functions as a specialized resource within the Professional Services and Support organizations dedicated to managing product related configuration and troubleshooting knowledge processes, programs and resources for internal and external consumption. The Knowledge Manager interfaces with the Product, Development and Customer Success organizations to create and convey knowledge around new and
existing functionality, installation and troubleshooting for the Calabrio suite of software. This position is considered a critical role in creating an environment of proactive, preventative programs and actions to improve Calabrio Professional Services and Support Services and to drive Customer Success.

EXPERIENCE/EDUCATION

\xe2\x80\x93 Four-year technical degree or business/ related or management focus
\xe2\x80\x93 3+ years creating, managing, maintaining and supporting the knowledge management process and knowledge bases.
\xe2\x80\x93 Strong background in content design and CMS management (Salesforce or Confluence experience a plus)
\xe2\x80\x93 Experience in establishing effective partnerships within and outside the organization.

CORE COMPENTENCIES

\xe2\x80\x93 Confident and effective communicator using various media
\xe2\x80\x93 Ability to gather and synthesize data to make it accessible to audiences of varied technical skill levels.
\xe2\x80\x93 A skillful listener with an open style; good at facilitating discussion
\xe2\x80\x93 Excellent influencing skills
\xe2\x80\x93 Good networking and sharing of ideas and success
\xe2\x80\x93 Clear and on-going understanding of business and processes and good working knowledge of organizational strategy

\xe2\x80\x93 Ability to think strategically in terms of culture and behavior, business processes, technology and tools
\xe2\x80\x93 Good appreciation of customer needs (internal and external) at both operational and strategic levels
\xe2\x80\x93 An understanding of and demonstrated ability to apply the principles of knowledge management and knowledge lifecycle
\xe2\x80\x93 Other core competencies will be defined by your direct supervisor/manager

Job Responsibilities:

CORE EXPECTATIONS

The Knowledge Manager will perform the following roles:
\xe2\x80\x93 Promote knowledge capture and reuse through operational and business processes
\xe2\x80\x93 Capture and distill experience and insight for reuse to improve performance
\xe2\x80\x93 Facilitate Knowledge Management strategic planning
\xe2\x80\x93 Facilitate knowledge transfer sessions
\xe2\x80\x93 Provide internal training and consulting on KM concepts and methodologies
\xe2\x80\x93 Planning, development, stand up, support, and promotion of the Customer Success knowledge base(s).
\xe2\x80\x93 Dissemination of information about the organization\xe2\x80\x99s knowledge sharing program to internal and external audiences, maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of brochures/presentations

What We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise-we help our clients imagine what\'s possible, and accelerate their transition into tomorrow\'s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

GlobalLogic