Job Description

Join us in creating the technology that helps the world act together Nokia is a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people\xe2\x80\x99s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work. The team you\'ll be part of As Nokia\'s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. The CNS Cloud & Cognitive business unit supports and operates communication service providers\xe2\x80\x99 (CSP) and enterprise networks. This includes network infrastructure services and professional services for mobile networks and managed operations for fixed, mobile, IP and optical domains. This team is the bridge between business development, presales, solutioning and delivery teams and helps in deal management/assurance of most crucial deals for CNS Cloud and Cognitive (CCS) business unit.
What you will learn and contribute to Knowledge Manager plays a Vital role in developing skills , improving usage of exisiting resources for reducung MTTR during outages . Key deliverables are as mentioned below Are you passionate about solving problems\xe2\x80\xa6 You will\xe2\x80\xa6

• Collaborate with business, functional partners and technology leadership in defining the overall Knowledge mgmt. \xe2\x80\x93 content creation and strategy
• Enough tech knowledge to challenge stakeholders to design the tools and functionality for better adoption
• Design and define the roadmap for a self-evolving knowledge management space including the measuring impact KPI\xe2\x80\x99s.
• Govern the Management of competence within the team .
• Put in place strategy for managing knowledge of existing and exiting employee.
• Work at engineer level to inculcate the use of Knowledge Management tool.
• Work on improving the quality and use of KA
• Own the documentation of processes and policies
• Promote knowledge capture and reuse through operational and business processes
• Facilitate Knowledge Management strategic planning and knowledge transfer sessions
• Plan, develop, stand up, support, and promote collaborative tools and techniques such as communities of practice to facilitate sharing of ideas and work among internal teams and external partners
• Monitor, track and record the progress and completion of training to ensure team members are properly equipped to perform successfully in their roles

Your skills and experience Apply if you have \xe2\x80\xa6

• Experience of 12 to 15 years of Telecom Experience. Previous experience as a Knowledge / Competence Manager or Lead. Should be aware of End-to-End Lifecycle of Knowledge Management as per ITIL Framework.
• Education Qualification of B.E/BTech

What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World\xe2\x80\x99s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Join us and be part of a company where you will feel included and empowered to succeed.