Job Description

About The Job:

• As a Knowledge Editor, you will be responsible for writing and editing content for our knowledge bases.
• You will work closely with the Knowledge Strategist, and support the Knowledge Manager in drafting high quality, accurate, and optimized content.

Essential Job Functions:

• Create, organize, and optimize critical knowledge content
• Work on content improvement through Jira tickets with role wise targets
• Identify improvements and knowledge gaps in our content through audits and data analysis
• Ensure our content is accurate, consistent, and highly effective for our users
• Triage and maintain content and workflow feedback across the organization
• Build and maintain key relationships with CS Operations, Partners, Training, Quality, Business Process and Change Management teams

Qualifications:

• 3+ years of experience in technical writing or relevant experience
• Excellent proofreading skills
• Excellent communication and interpersonal skills
• Understanding of machine learning and AI applications in knowledge management
• Expertise in knowledge management and content strategy
• Knowledge of information architecture
• Highly developed organizational and time-management skills to assess and prioritize tasks
• Ability to work autonomously in a fast-paced environment
• Resourceful, detail oriented, and comfortable with ambiguity
• Knowledge of SEO strategy
• Proven ability to work in a multicultural, multilingual global organization
• Experience of customer support operations and agent-facing knowledge is an advantage

Skills Required