Job Description

Company Name: VARITE India Private Limited
About The Client:
A US-based company operating an online marketplace for short- and long-term homestays and experiences. The Client is the most well-known company for short-term housing rentals.
About The Job:

• As a Knowledge Editor, you will be responsible for writing and editing content for our knowledge bases.
• You will work closely with the Knowledge Strategist, and support the Knowledge Manager in drafting high quality, accurate, and optimized content.

Essential Job Functions:

• Create, organize, and optimize critical knowledge content
• Work on content improvement through Jira tickets with role wise targets
• Identify improvements and knowledge gaps in our content through audits and data analysis
• Ensure our content is accurate, consistent, and highly effective for our users
• Triage and maintain content and workflow feedback across the organization
• Build and maintain key relationships with CS Operations, Partners, Training, Quality, Business Process and Change Management teams

Qualifications:

• 3+ years of experience in technical writing or relevant experience
• Excellent proofreading skills
• Excellent communication and interpersonal skills
• Understanding of machine learning and AI applications in knowledge management
• Expertise in knowledge management and content strategy
• Knowledge of information architecture
• Highly developed organizational and time-management skills to assess and prioritize tasks
• Ability to work autonomously in a fast-paced environment
• Resourceful, detail oriented, and comfortable with ambiguity
• Knowledge of SEO strategy
• Proven ability to work in a multicultural, multilingual global organization
• Experience of customer support operations and agent-facing knowledge is an advantage

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Skills Required