Job Description

Reporting To: Unit Head, ACE
Reportees to this position (if applicable): NA
The Knowledge Management Associate will play a central role in managing and advancing the unit's knowledge function, ensuring that knowledge resources are effectively maintained, and leveraged for impact. This includes managing the knowledge management platform, such as the SharePoint repository for the unit and the Country Office digital repository, as well as monitoring Quantum data for all projects under the ACE portfolio. Beyond day-to-day management, the Associate will contribute to the design, implementation, and continuous strengthening of the Knowledge Management Strategy and Action Plan for the ACE unit. This will involve developing knowledge management tools, leading the creation of knowledge products, and driving the dissemination of strategies and actions to foster effective internal and external information sharing, collaboration, and learning. The Associate will play a key role in transforming knowledge into actionable insights, supporting evidence-based programming, donor reporting, and strategic decision-making.
Knowledge Management Systems and Strategy

• Support in developing and operationalising a Knowledge Management Strategy and Action Plan for the unit in consultation with relevant teams.
• Manage and maintain the SharePoint-based knowledge management platform and the Country Office Digital Repository for the ACE Unit, ensuring that they are updated, user-friendly and accessible.
• Develop and implement processes for systemic collection, storage and updating of project and portfolio-level information on the CO website.
• Generate data-driven insights from Quantum for use in donor reporting, portfolio planning, and decision making.
• Facilitate knowledge exchange with external stakeholders (government, academia, civil society, private sector) to strengthen cross-learning and partnerships.
• Support in piloting emerging digital tools (AI, data visualization, interactive dashboards) for more effective knowledge management.

Development of knowledge products and publications

• Identify, capture and document lessons learned, best practices and innovative approaches from projects, with a focus on gender-responsive results
• Contribute to the design and production of knowledge products and publications (Case studies, briefs, reports, toolkits)
• Document key project outcomes with evidence from climate change adaptation, mitigation and environmental initiatives under the unit to inform programming and policy dialogue.
• Coordinate with communication focal point in ACE and teams when delegated to ensure the effective dissemination of knowledge products through various channels, including digital platforms and events.
• Support management in preparing briefing notes, talking points, and presentations for donors and external partners, based on portfolio knowledge.
• Organise and facilitate knowledge sharing sessions, workshops and webinars to promote learning and exchange amongst teams.

Communications and Dissemination

• Coordinate closely with the Unit's Communications focal point to ensure knowledge products are effectively disseminated through digital platforms, websites, newsletters, media and events.
• Maintain an up-to-date database of communication and knowledge products across all projects and ensure their accessibility for internal and external stakeholders.
• Organise and facilitate knowledge sharing sessions, webinars, workshops and learning events to promote internal exchange and cross-team collaboration

Learning and Capacity Development

• Support the design and delivery of capacity-building initiatives for staff and / or partners on knowledge management, data use, and documentation practices.

• Provide training sessions on the use of SharePoint, Quantum dashboards, and other KM tools.

Documentation and Reporting

• Support in documenting and aligning M&E and reporting data from Quantum with the Country Office Transparency Dashboard requirements.
• Ensure that all project knowledge and documentation feeds into donor reports, results reporting processes, and portfolio-level knowledge synthesis.
• Maintain high-quality, standardised documentation practices that strengthen institutional memory and facilitate evidence-based decision-making.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Competencies
Core competencies:

• Achieve Results: Level 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively: Level 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
• Learn Continuously: Level 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility: Level 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
• Act with Determination: Level 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner: Level 1: Demonstrates compassion/understanding towards others, forms positive relationships
• Enable Diversity and Inclusion: Level 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies:
Business Direction & Strategy

• System Thinking. Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system

Business/Project Management

• Knowledge Generation. Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply

existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.
Business Management

• Monitoring and evaluation. Ability to systematically monitor results of strategies, programmes, and activities with a view to make sure that they are being implemented effectively; Ability to provide managers and key stakeholders with regular feedback and reporting on the consistency or discrepancy between planned activities and programme management and results. Ability to make independent judgment of the management and results of strategies, programmes and activities based on set criteria and benchmark, keeping in mind the needs and concerns of client, current and upcoming. Knowledge and understanding of monitoring and evaluation frameworks, concepts, methodologies, systems, processes, and tools. Ability to make an independent judgement based on set criteria and benchmarks. Ability to anticipate client's upcoming needs and concerns.
• Working with evidence and data. Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.

Partnership Management

• Relationship Management. Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust, and mutual understanding.

Digital

• Digital product Design. Ability to design digital products which are user-centered, intuitive, functional and achieved desired outcomes.
• Data Governance. Knowledge of data science, skills to develop data management tools, organize and maintain databases and operate data visualization technologies.

Required Skills and Experience
Education:

• Secondary education is required.
• A university degree (bachelors degree) in Social Sciences, Communication, Humanities or equivalent field will be given due consideration, but it is not a requirement.

Experience:

• Minimum of 7 years (with secondary education) or 4 years (with bachelor's degree) of relevant experience in the fields of knowledge management, monitoring and/or communications.

Required skills

• At least 2 years of demonstrable experience of working with the government, bi/multilateral agencies, and/or UN agencies.
• Hands-on experience managing knowledge platforms (e.g., SharePoint) and working with data systems.
• Strong background in content creation, documentation, and knowledge products development.

Desired skills in addition to the competencies covered in the Competencies section

• Demonstrated experience working with and support a range of multidisciplinary teams and across projects.
• Demonstrable experience of writing and reporting, with the ability to produce clear, concise, and accessible content.
• Demonstrable experience of developing and maintaining database of communication and knowledge products for multiple projects and programmes

Required Language(s)

• Fluency in English and Hindi is required.

Equal opportunity
As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Scam alert
UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

Skills Required