Job Description

About SpoctoSpocto (https://spocto.com/), a Yubi Company (https://www.go-yubi.com/) , is a big data analytics company on a mission to revolutionize the digital debt collections industry. Spocto is a fintech company that uses Artificial Intelligence (AI) & Machine Learning (ML) to enhance customer reach, engagement, and interaction; spocto is a pioneer in disrupting the debt collections industry with intelligence.
With a purposeful approach towards digitizing rural India through banks & NBFCs, we are already test marketing various products to revolutionize eCollections. Our BOT driven product Kisan Pay has successfully engaged with over 4 Lakh farmer brothers to educate and support on timely payments. Our spirit of innovation & passion to help organizations create greater business impact is reflected through our domain expertise, success rate, client confidence and newer age solution driven approach towards the business.
With proprietary algorithms we strive to bring dignity into the debt collections process, ensuring better customer experience and resulting in improved customer relation and retention. Associated with 30+ Banks-NBFCs & processed over 450Mn Transactions. Our Contactless engagement with the B2B clients has strengthened our relationship with the Top performing banks & NBFCs in India.
As we continue to grow and disrupt the market through our innovative solutions, we are now part of Yubi India's first and largest institutional debt platform that provides full-stack debt infrastructure across discovery, execution and fulfillment. In March 2022 Yubi became India’s fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million. Yubi, is backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, Light Speed and Light Rock, and are the only-of-its-kind debt platform globally, revolutionizing the segment.
Inviting applications for the role of AVP Key Accounts Management Key ResponsibilitiesDevelop and grow trusted relationships with key clients Acquire and Manage Key Insurance portfolio/alternate verticals like utility ,etc.Build thorough understanding of key customer needs and requirements Take ownership of driving repeat transactions and minimizing churn Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Prepare regular reports of progress and forecasts using key account metricsDefend and Grow Client Revenue, Cross sell & up sell to existing client portfolio to increase penetration Liaison with key decision makers – Business Managers, Risk Managers, Product Managers etc. in banks and financial institutions to identify new opportunities and grow existing businessGather and decipher the client’s requirements and suggest how various spocto solutions can Be implemented to enhance and improve the existing processes and focus not just on product sales but also pitch new solution ideas. Understand and manage engagements to meet client expectations and build, deepen and broaden client relationships Demonstrate excellence in engagement delivery, strategic problem solving, and strong client relations at senior executive levels Work closely With internal teams for resolving client queries to ensure high quality delivery of service and timely resolution of all member issues Monthly business review and governance Documenting end to end sales activities and communication on sales platform and workflows used by the company Client Governance Matrix on scheduled monthly, quarterly reviews to be defined and conducted.Ensure timely receipt of payments against Invoices Detailed competition mapping
Required Skills & Experience10+ years experience in Business Development and sales focussed on B2B sales or Enterprise sales preferably in Banking and Financial Services/Credit Bureau/Lending /FinTech.Should possess excellent presentation skills and experience in Key Account ManagementExperience in platform sales across Rating Agency, Private Bank and other Financial services.Detail-oriented with the ability to manage multiple relationships parallelly MBA / PGDM degree from a premier institution or Chartered Accountant would be preferredExceptional written and verbal communication, managing technical proposalsAbility to work under pressure & track record of delivering targets
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We are constantly growing with individuals today, who are changing the way people perceive the collection world. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come, join the club to be a part of our epic growth story.