Job Description

Key Accounts Manager - (Based in Kolkata)

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It\'s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Hyderabad

Employment type

Permanent

Department

Sales & Commercial

Deadline

2023-07-13

You already applied for this job.

Candidate profile (title) Who you are

Candidate profile (text) - Default language 1. Formal qualifications in Marketing, B2B or Key account management, Sales, Business Management or equivalent
2. Minimum 10 years of experience in Sales, Customer Experience or similar and delivering results
3. Minimum 5 years of experience in leading and influencing co-workers and teams
4. Experience from retail, preferably home furnishing sector or B2B/ KAM
5. Experience in planning, driving output and measuring performance (business and people)

Key responsibilities (title) Your responsibilities

Key responsibilities (text) Purpose of the Job:

To drive the business for large accounts in defined customer segment or geographic territory, in order to create and sustain long-term profitable relations with customers to enable extraordinary growth.

Assignment:

• Act as a member of the Selling team and proactively contribute to Selling plan/output in order to deliver to the common objectives and goals
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer

Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)

• Actively drive acquisition of new business customers and build up long term relationships with key accounts
• Continuously develop relationships with major developers, architects, contractors and other stakeholders in construction in order to receive and help shape all major Requests for Proposal (RFPs) for new builds and refurbishments of hotels, apartments, office buildings, government offices and other real estate relevant to local market and IKEA strategy
• Lead the authoring of high quality and timely responses of RFPs, including collaborating with coworkers in Selling, CFF and Home Furnishing & Retail Design (HF&RD) for a comprehensive and competitive bid package of product and services
• Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals
• Responsible for overseeing execution of won deals, coordinating and collaborating with coworkers across the business to proactively manage the process and avert issues
• Responsible for managing the leads pipeline, measure success rate, follow up and identify improvement areas
• Responsible to lead after sales care for key account deals - follow up with help and information in order to secure long-term business relationships and an excellent customer experience
• Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA
• Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering (e.g. Home Solar, Energy Efficient Lighting)

Team vision (text) We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we\'re a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, \xe2\x80\x9cto create a better everyday life for the many people\xe2\x80\x9d inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

IKEA