Job Description

Key Account Manager/Director - PR Agency

We are looking for a Key Account Manager/Director for an award-winning PR Agency offering services to some major brands like Amazon, Samsung, MEA (India), Sony, etc. to name a few.

Key Responsibilities :

Client Interaction - Is the primary Point of Contact for the client on daily account matters. Provides counsel to the client and keeps them abreast of industry happenings

Creates plans that demonstrate sound understanding of client business, that are clearly executable and measurable. Oversees achievement of goals and tactics as laid out in the Public Relations Plan

Is proactive and ensures timely response to emails, queries, other requirements by self and team

Operations and Quality Control - Responsible for setting up systems and processes for the client.

Ensures accuracy and adherence to weekly calls, weekly status reports, quarter reviews and measurement parameters outlined - Ensures quality of documents sent by teams to both external and internal stakeholders are of high quality with zero errors. Client iterations limited to content inputs and not language or grammar, timelines or quality

Is involved in invoicing and payment follow up for his/her clients. Ensures finance has required inputs for error free invoicing

Media : Demonstrates effective knowledge of Key Media, Influencers, External Stakeholders, Industry Bodies, etc. related to the client. Ability to leverage this awareness to create high impact stories / interventions

Self and Team Management :

Enables reportees to fulfil their roles by offering necessary guidance, support, and training. Oversees daily tasks lists and closure. Ensures the team is guided on using Foundation Concepts and other organizational tools and platforms

Self - motivated and able to manage their own time effectively. Ensures work is completed within timelines and client goals are met

Skills and Experience :

- 2-8 years of experience in Public Relations, communication and client servicing.

- Good Client/account management abilities

- Understanding of our solutions and programs

- Understanding of online reputation management

- Ability to work under high-pressure situations

- Excellent written and verbal communication skills with an eye for detail

- Media Relations experience across sectors of experience

Expected Behaviour

- Demonstration of accountability in all actions and behaviour

- Maturity in dealing with the team and client

- Ability to handle pressure

- Ability to give constructive feedback. Avoid one-upmanship kind of behaviour

- Collaboration and teamwork treating everyone with respect and inclusion