Job Description

JOB TITLE Key Account Manager - AmericasDEPARTMENT SalesREPORTS TO Sales ManagerJOB SUMMARY : - At Stuba, we believe people are our key asset and with our ambitious growth plans we need to ensure that we have a dedicated and experienced account manager professional to build relationships with key clients from Americas, identify opportunities to grow existing business, act as a main point of contact for the client and maintain knowledge of current market conditions.- To be successful in this role, the applicant requires excellent communications skills, and effective relationship building talent. A proven track record of managing portfolio of clients and exceeding monthly targets with experience in international sales, account management and customer satisfaction. - Past or current experience working with a B2B company, hotel, a travel company, or in Americas market will be an added advantage. The role calls for a consultative rather than hardcore sales mindset.REQUIRED AND DESIRED EXPERIENCE- Masters in marketing or similar discipline- Prior experience in handling Americas region and clients will be an advantage- Minimum 2 years of experience of Account Management and understanding the function- Excellent verbal and written communication skills- Strong interpersonal skills and customer satisfaction mindset- Intermediate in using MS-Office tools, CRM tools and internet savvy- Good knowledge of international market- Excellent in research and analysisKEY TASKS AND RESPONSIBILITIES- Manage and own portfolio of key accounts of company from Americas region- Encourage and promote Stuba offerings and educate clients on the full use of our product- Building strong product expertise and providing training & ongoing support to clients as required.- Proactively call and follow up with clients. Communicate with them regularly by phone, email, or other communication channels- Create, maintain, and find up-selling opportunities within the designated market or portfolio of accounts and exceed monthly/quarterly/annual targets- Actively engage with clients to fully understand their business needs, identify, and build new business opportunities- Develop a strong business relationship with key decision makers and influencers to encourage them to use our productHuman Resources- Provide feedback and advocacy on customer pain-points to internal teams. Liaise with the internal teams, find solutions as required to ensure smooth running of all client interactions- Be focused, proactive and have problem solving mindset to help clients and teams- Identify trendsetter ideas by researching industry trends- Ability to work in different time zones to interact with clients depending on the business requirementsPLACE OF WORK AND WORKING HOURSPune, IndiaMon & Fri - WFHTue, Wed and Thu - WFOIndian OR European Business Hours. (ref:updazz.com)

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