Job Description

Key Responsibilities:

Account Management

Serve as the primary relationship manager for key clients in the North & East regions. Understand client needs and ensure timely, high-quality solutions. Drive repeat orders and upsell/cross-sell opportunities within accounts.

Business Growth

Achieve sales and revenue targets from assigned key accounts. Map decision-makers, influencers, and procurement processes within accounts. Secure large contracts through effective relationship-building and negotiation.

Client Engagement & Retention

Conduct regular reviews and performance updates with clients. Ensure proactive problem resolution and maintain high client satisfaction levels. Partner with clients on long-term projects, ensuring alignment with sustainability and infrastructure goals.

Cross-functional Coordination

Work closely with design, production, and project teams to deliver commitments. Provide client feedback and market intelligence to internal teams for product/service improvements. Support regional sales leadership with account-level insights.

Key Performance Indicators:

Revenue & Growth

Achievement of sales targets from key accounts. Year-over-year growth in revenue per account. Value of repeat orders and contract renewals.

Client Relationship Metrics

Client satisfaction and Net Promoter Score (NPS). Number of strategic accounts actively engaged and growing. Reduction in client attrition.

Operational Metrics

Timeliness and accuracy of account reporting and forecasting. Resolution of client escalations within defined SLAs. Contribution to cross-selling new technologies (e.g., Secure Store, FM-approved tanks).

Strategic Impact

Penetration into new divisions/business units within existing accounts. Participation in key industry/client forums with accounts. Strategic wins in EPC/industrial tenders via existing relationships.

Required Skills and Qualifications:

Education:

Bachelor's degree in Engineering (Civil/Mechanical/Environmental preferred) or Business. MBA in Marketing/Sales is Advantageous.

Experience:

5-7 years of experience in B2B sales or account management, preferably in infrastructure, water management, fire safety, or industrial products. Proven track record of managing multi-crore industrial accounts.

Skills & Competencies:

Strong client relationship and stakeholder management skills. Excellent communication, negotiation, and problem-solving abilities. Ability to manage long and complex sales cycles. Highly responsive, detail-oriented, and process-driven. Willingness to travel extensively across North & East India.

Job Category:

Key Account Manager (North and East region)

Job Type:

Full Time

Job Location:

New Delhi