? Work in 24x7 rotational shifts: morning (6:00am-2:30pm), afternoon (2:00pm-10:30pm), and night (10:00pm-6:30am). ? Monitor, Provision, configure and troubleshoot our production servers and Web services. ? Maintain 100% uptime of the production services. ? Ensure that our monitoring tools catch and generate alerts on all production issues. ? Address all issues reported by our monitoring tools, including escalation on issues that require more senior intervention. ? Follow escalation process through issue completion, including providing documentation after resolution. ? Follow regular Operations procedures and complete all assigned tasks during the shift. ? Assist in root cause analysis of production issues and help write a report which includes details about the failure, the relevant log entries and likely root cause. ? Send periodic NOC reports with the system and service status. ? Monitor backups and disaster recovery, including backup verification, and performing restoration tests and participating in disaster recovery drills. ? Build knowledge base by creating and updating documentation for support.
Required skills and experience:
? Education: B.E. (Bachelor of Engineering) in Computer Science, Electronics or Electronics & Communication or B.Sc ( Bachelor of Science) major in Computer Science or equivalent experience.
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