Job Description

• Ticket handling via SMT Tool
• Collaborate with Global Application Support Specialist, IT developers and other support teams
• Preparation of technical documentation, updating for Troubleshooting and 1st level
• Preparation of training materials, provide training sessions whenever required
• COMPAS and other interface tools for troubleshoot ticket solving and support on new meta data requests
• Preparation of Status reports based on the KPI\xe2\x80\x99s
• Support on various Qualtrics modules based on requests
• Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc.
• Maintenance of test data & test users, system cleaning activities
• Participate as needed by respective stakeholders in content creation and managing application related community and docupedia
• Continuous process improvement, collaboration and regular alignments with relevant stakeholders for topics such as Interfaces, Data Security, etc.
• Supporting the onboarding of new team members
• Support any Ad-hoc activities or new work-packages
• Project Support or any initiatives directly or indirectly impacting the system

• Degree in Business Administration, Human Resources, Engineering or similar
• One year or more experience within SAP/Cloud solutions
• Proficiency in using MS office tools
• Problem-solving and Analytical aptitude
• Excellent communication and presentation skills
• Global disposition, team focus and strong (intercultural) communication skills to be effective in international virtual teams
• Fluent English, both written and spoken (C1 level), German is a plus