Job Description

Job Title: Junior Database Administrator Experience: 0-2+ Yrs Qualification: B.E, B. Tech, MCA / Any Degree in IT Work Location: Hyderabad Key Skills: Oracle DBA, Oracle EBS, DBMS, RDBMS, PL/SQL Roles and Responsibilities : Provide 24x7x365 DBA support. To be the first point of contact for customers trying to reach Datavail Global Technical Support team via email/phone/SN ticket. Make sure that all ticket related activities are performed through SN Assist Datavail customers to log a ticket in Service-Now for their support request to achieve higher customer satisfaction/delight. Reviewing of tickets for completeness. (Category / Priority and Description). To assist the organization in achieving 25% of FCR of the overall ticket volume. To communicate with On Call Datavail DBA/customers as per Datavail customer communication and escalation protocol. To ensure all tickets are acknowledged in time as per the defined SLA\'s priority in order to meet MTTA (Mean Time To Acknowledge). To ensure that no ticket is part of the unassigned queue. To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA\'s. To coordinate with customers & Tier2/Tier3 DBA for planned downtimes/scheduled activities with appropriate outlook reminder including Primary DBA To ensure there is a supporting ticket in SN for every issue being worked on by the Datavail Global Technical Support team. Always escalate production down situation (P1) to Shift lead/Tier 3/Manager on high priority. To monitor customer production/development environments using various monitoring tools. Should perform all scheduled/ unscheduled tasks that are assigned by a Shift Lead/Manager for a Tier 1 DBA. In case there is any issue or understanding gap while performing a task then the immediate manager / tier 2 should be consulted with. About Us Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,200 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner. Organization The Enterprise Applications Cloud ERP practice specializes on Oracle technology and supports our client\'s full-life cycle needs for both on-prem and cloud products. The practice itself is 100+ FTEs strong located in the US, Colombia, and India and is the fastest growing practice in Datavail. The right person will exemplify Datavail\'s core values (Desire to service, Low Ego, Hard Work). So if you are looking for a company that loves it clients just as much we love our team then this is the right place for you.

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