Junior Customer Service
Year Ahmedabad, Gujarat, India
Job Description
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Position: Junior Customer Support Service About Stepin Solutions:
- Stepin Solutions is the market leader in Backend IT operations, having customers from 33+ countries, having partners in Israel and USA. We started our journey in 2011 with 2 teammates which has now grown to 50~ people. We invite you to join our crazy and inspiring team with a mission to grow the organization together.
- We are seeking computer and internet-savvy candidates with back office/customer support work experience. Freshers can also apply.
- Candidates who are technology-friendly and possess excellent communication skills coupled with a willingness for on-the-job learning to communicate with international clients. Thus, proficiency in English is a must (verbal and written).
- Drafting campaign emails, Publishing content on the site, and creating landing pages.
- generating reports from various tools, combining those in MS Excel and other relevant tools.
- Monitoring software performance and issuing alerts in the event of a malfunction.
- ensuring that email design and layout are optimized, user- and mobile-friendly, and bug-free.
- Generating backups
- Other relevant backend IT operations
- Understand and become conversant with the workflow of a relatively large software application.
- understand, interpret, diagnose, and resolve customer problems.
- communicate clearly and precisely with customers (via email, chat, or phone calls) and maintain accurate and timely records in related databases.
- Work with members of the team and other departments for root cause analysis and to identify issues with the software application, third-party plug-ins, hardware infrastructure, and connectivity.
- 24/7 monitoring and management of events affecting technology services and infrastructure takes place.
- Candidates opting for a role in operations must be graduates from any stream
- College or University degree in Computer Science or a related discipline
- Ability to multitask, prioritize and manage time effectively
- Ability to quickly grasp and understand new tasks and concepts
- Ability to troubleshoot customer problems (Ex: DNS, Domain pointing, and Domain Tracking)
- Punctuality towards the responsibilities
- Handling Pressure in Emergency Situations patiently
- Basic Concepts of Web and Email Technology
- They should also have experience in customer service, including troubleshooting technical issues and providing customer support in a timely manner.
- Monitoring infrastructure and systems (Emails, Graphs, etc)
- Good with online error monitoring tools
- For a customer service executive profile, The ideal candidate should have a good understanding of software systems.
- Time management
- Strong problem-solving skills
- Quality focus
- Positive attitude
- Proactive incident handling
- Hybrid Work Mode
- Full-time employment.
- EPF/ESIC as per Govt. compliance guidelines.
- Yearly increments on the basis of your performance.
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
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Job Detail
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Job IdJD3296474
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear