Job Description

As the premier social media agency in the hospitality industry, BCV is uniquely positioned for rapid, uninhibited growth. This role is a primary contributor to the growth and success of BCV. The Junior Community Monitor is responsible for engaging guests in conversation on behalf of international hotel social media accounts. They are expected to manage interactions across Facebook, Twitter, and Instagram from BCV\'s proprietary messaging platform.

The weekly work schedules for this is:

• 9AM-6PM Sunday-Thursday

The shift schedule may be subject to change but will always be made up of 5 consecutive workdays that don\'t surpass 45 hours of work a week.

RESPONSIBILITIES

• Reviewing messages and responding quickly and as appropriate

• Reading Arabic messages and writing Arabic responses in complete sentences with perfect grammar

• As Arabic monitoring requires, customizing processes and best practices to better serve guests

• Writing English responses in complete sentences with perfect grammar

• Carefully choosing words and phrases to reflect the hotel brand\'s tone of voice

• Developing relationships with guests by personalizing the content of our writing

• Exercising your interest in travel to research and share activity recommendations for destinations around the world

• Developing a deep understanding of social media and our messaging platform in order to better execute role

• Learning our standard practices and guidelines to establish consistency with our interactions

• Carefully managing the hotel\'s outward reputation when handling guest service requests and complaints

• Escalating conversations as appropriate to hotel staff and collaborating with them to resolve situations with guests

• Being flexible with the work schedule and signing on on-time

• Being an active communicator that can collaborate with others remotely, in person, and across timezones

• Accepting feedback and applying learnings to improve performance

REQUIREMENTS

• 1-4 years work experience in social media

• Excellent understanding and grasp of the Arabic language

• Excellent understanding and grasp of the English language

• Excellent writing skills and deep familiarity with major social media platforms (Facebook, Twitter, Instagram) are essential to this role.

• Creative writing ability without the use of writing templates or canned responses

• Attention to detail and ability to adapt to a fast-paced environment

• Must have strong research, writing and editing skills

• Experience with managing social accounts including Facebook, Instagram, Twitter preferred

• Able to understand brand standards and tone

• Superior communication skills

• Ability to multi-task and have a keen eye for detail

• Fast home internet connection with ability to stream video

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