Job Description

JOB PURPOSE:

To ensure quality guest service and operations by imparting skill based operational training and adherence of standards by following SOPs.

Training & Development :

- Managing and Strengthening Team Training

- Managing and Strengthening Manager level Training

- Improving the levels of Pizza making at the make line area

- Improving Staff behaviour/guest interactions and concern handling

- Re-enforcement of '30 minutes or free' service guarantee

- Managing and Strengthening Training Ace structure

- Manager Performance Index

- Organising FPM in the Region

- New product Rollout

- Managing the Effectiveness of Training

- Use of Technology for blended training approach, like LMS

- Adherence to the training and promotion processes as per the SOPs

Customer Service:

- Service Training modules - roll out and implementation - WOW

- Further integrating NPS and work on concerns to improve the guest experience

- Further integrating Guest concerns and work on top 3 issues

- Quality and TAT of Concern handling

- Managing regional Guest Escalations

Visits and Audits:

- Conducting Audits

- OER visits scores

- Support Department Ratings

Projects:

- Campus Interviews

- New Project

- Suggesting and implementing Process Improvements in Training, Operations and processes related to Restaurant Operations, Guest Services, Sales and Cost.

Qualification - Post Graduate/Graduate

Experience - 8-10 yrs. of quality experience in the field of Operations/ Skill based Training