JOB PURPOSE:
To ensure quality guest service and operations by imparting skill based operational training and adherence of standards by following SOPs.
Training & Development :
- Managing and Strengthening Team Training
- Managing and Strengthening Manager level Training
- Improving the levels of Pizza making at the make line area
- Improving Staff behaviour/guest interactions and concern handling
- Re-enforcement of '30 minutes or free' service guarantee
- Managing and Strengthening Training Ace structure
- Manager Performance Index
- Organising FPM in the Region
- New product Rollout
- Managing the Effectiveness of Training
- Use of Technology for blended training approach, like LMS
- Adherence to the training and promotion processes as per the SOPs
Customer Service:
- Service Training modules - roll out and implementation - WOW
- Further integrating NPS and work on concerns to improve the guest experience
- Further integrating Guest concerns and work on top 3 issues
- Quality and TAT of Concern handling
- Managing regional Guest Escalations
Visits and Audits:
- Conducting Audits
- OER visits scores
- Support Department Ratings
Projects:
- Campus Interviews
- New Project
- Suggesting and implementing Process Improvements in Training, Operations and processes related to Restaurant Operations, Guest Services, Sales and Cost.
Qualification - Post Graduate/Graduate
Experience - 8-10 yrs. of quality experience in the field of Operations/ Skill based Training
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.