Job Description

Overview: Jr Systems Administrator

• Provides first level support for end users seeking assistance with IT and Business service issues via direct Interaction ,phone, email, and
• Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up.
• Monitor, troubleshoot and resolve tickets in assigned
• Coordinate with other staff for the purpose of completing incidents and requests efficiently. Work independently to resolve customer issues with little or no
• Perform other job-related duties as assigned & Handling customer issues throughout the
• Determining right away if they can resolve the issue or need to escalate
• Work notes need to be captured appropriately when documenting customer issues and update accordingly in ticketing tool.
• Email communication needs to be good when escalation to leads or supervisors is
• Active Directory / Service Now are the basic tools that Deskside will work on day to day basis.
• Hardware Inventory Management and Process.
• Deploy software and

• Engineering or equivalent bachelor's degree with focus in Information
• Following Certifications are desirable or good to have:
  • ITIL
  • MCSE, Hardware troubleshooting Knowledge
• Possession of good verbal and written communication skills, and a commitment to customer service are vital to this role
• Knowledge of desktop operating systems such as Windows 7,8 & 10.
• Knowledge of desktop and laptop hardware repair and components
• Knowledge of standard desktop software including Microsoft Office & Windows products
  • Working knowledge of Windows Active Adaptability to support and work in 24x7 environment
• Willingness to learn the environments and various tools available in the organization

o Willingness to work in 24x7 shifts is mandatory.