Job Description

POSITION RESPONSIBILITIES / REQUIREMENTS: The Analyst - Business Operations is responsible for working within the Application support team to ensure the issues reported to him are resolved within the time specified. The successful candidate will demonstrate accountability, flexibility and adaptability to handle multiple and changing priorities and be able to successfully collaborate with other teams and stakeholders. The person will report to the Sr. Manager - Application Support & BI. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. GENERAL DUTIES & RESPONSIBILITIES Should be able to resolve the queries raised by the branches. Analyze business processes and requirements Create and maintain process documentation Conduct unit testing and troubleshooting KEY DELIVERABLES Troubleshooting issues and providing solutions within the timeline Should be a very strong team player Enhancing the knowledge with self learning abilities Should be able to maintain SLA CORE COMPETENCIES Strong analytical skills Should be able to build SQL queries Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to think logically and troubleshoot issues Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams Requirements EDUCATIONAL / OTHER REQUIREMENTS Graduate Degree in Computer Science, Information Technology, BSC-IT Interim Excel knowledge (Pivot table, Vlookup, Import Range, Functions), Google sheets Must have SQL, MySQL knowledge Working experience on bash scripting 1 Year working experience

foundit