Job Description

Business Operations Analysts at Curai

- As a Business Operations Analyst, you will conduct operational analysis and manage staffing models so we can deliver a high-quality, cost-effective service that delights providers and patients nationwide.

- We are looking for a Business Operations Analyst based in India but able to work US Pacific Standard Time Hours.

Who You Are : None of these individually are hard requirements but they do describe the type of folks that we think would be most effective and happy at Curai. You :

- Have worked remotely before, or have a strong feeling that you'd work well with a 100% remote team, spread across multiple time zones.

- Love tackling complex problems that span multiple systems.

- Are excited to try things out to validate new features, and move on if they no longer solve a problem.

- Value breadth of knowledge as much as specialization.

- Have informed opinions that you hold lightly.

- Are excited about getting on the speeding train that is an early-stage startup.

- Enjoy thinking through trade-offs, with both mindfulness of near-term needs and Curai's long-term strategy.

- Embrace writing concise documentation so that onboarding new team members is simple and we reduce siloed domain expertise by individuals.

- Understand what a startup is and that 1 year here is like 3-4 years in a big company; You will get to work and launch lots of projects, and you have a learning mindset to tackle new challenges.

What You'll Do :

A day in the life of a Curai Business Operations Analyst will be spend doing things like :

- Building tools and reporting to evaluate the Ops team and provider performance towards KPIs; managing Ops Dashboards in Tableau.

- Managing and maintaining staffing model; conducting data analysis to determine the number of providers needed to meet service level agreements.

- Developing staffing, operational, and cost models for sales requests.

- Gathering data by working with the Data Science team and using Tableau, Google Data Studio, and/or SQL to analyze results.

- Working with Product and Clinical Operations teams to balance primary care physicians' patient load.

- Designing, developing, implementing, and maintaining business solutions and recommendations to improve performance.

- Effectively communicating analysis results to business leaders.

What You'll Need :

We recognize not everyone will have all of these requirements. If you meet most of the criteria below and you're excited about the opportunity and willing to learn, we'd love to hear from you. You should have :

- MBA/ equivalent degree from a reputed institution with a minimum of 5 years of professional experience.

- Experience working as an Analyst at an online business, consulting firm, or banking.

- Experience in data mining and analysis (Google sheets, Tableau, and Google Data Studio).

- Ability and willingness to work U.S. daytime hours (minimum 9 am PST to 6 pm PST Mon-Fri).

- Data analytics experience at a high-growth tech company.

- Excellent verbal and written communication skills.

- Extreme process orientation.

- Excellent organizational skills.

- Ability to work independently with minimal supervision, yet maintain team-level participation.

- Ability to take initiative and prioritize in a fast-paced work environment.

- Comfort dealing with uncertainty in a constantly-changing work environment.

- Ability to add to our already strong culture of candor with empathy.

- Alignment with Curai's mission and values.

- Your own laptop and fast internet connection (at least 100Mbps).