Job Description

Job description Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will: Investigating system failures and incidents reported on the services supported and Communicating with various Business & IT teams. Exhibit Flexibility to work in shifts and provide on-call support and Perform root-cause analysis and Adherence to SLAs & service delivery procedures defined by ITIL framework. Ability to work to successfully deliver services to agreed levels in a diverse and constantly changing environment andKnowledge of Banking Transaction Systems and/or Banking Domain. Effectively deliver services involving elements delivered by other internal/external teams,ITIL Accreditation Proven experience as a Production Technical Support Engineer and experience in Service Management domain Demonstrated ability to work effectively with stakeholders Java and Unix/Linux/Windows environments andAppDynamics/Splunk or other monitoring tools Knowledge of IT components like IBM WAS, IBM HTTP server / web server Load Balancers, Middleware messaging and Oracle databases andExperience with Micro Services architecture is beneficial Strong customer focus andStrong team player and Exposure to production services support tools is desirable Requirements To be successful in this role, you should meet the following requirements: Good Grasp onIncident Management fundamentals. Good understanding and hands-on experience onUnix, PL/SQL, Oracle, Java/J2EE, MQ Know-how of Problem and Change Management fundamentals would be beneficial. Awareness ofAPI\'s and Awareness of Logging and Monitoring Tools like App dynamics ( Appd), IBM Tivoli Manager (ITM), Splunk. Good knowledge of Incident / Problem / Change / Management procedure Good understanding of computer systems and other technology products and Ability to work as part of a Global virtual team across multiple regions. Exposure to production services support tools is desirable Exhibit Flexibility to work in shifts and provide on-call support. You\'ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by - HSBC Software Development India

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