Job Description

JAMF admin



Reporting to the Senior Technical Manager, the incumbent will be part of the Global Client Computing team whose primary focus is management of the Windows/Mac estate, including the supporting infrastructure, production delivery of software / updates and maintaining security compliance of the estate.



The role will be a combination of day to day support activities and project work, with a focus on Business As Usual (BAU) activities. This will involve liaison at all levels within Enterprise Technology Services (ETS) and various business communities. The incumbent will have a primary focus on the systems management infrastructure and they will provide global support / guidance. Further to this the role will include training others as part of a centre of excellence, looking to bring up skills across the organisation and ensure consistent standards.



This role requires a high level of skill and experience with Windows, Mac, Intune management, Microsoft Autopilot, Security patching, Vulnerability management, group policy, security & networking for the end user computing environment. They will own problems, and work between the Engineering & BAU teams, Service Delivery, IT Security & regional desktop support teams.



Key Responsibilities



JAMF administration to provide MAC device management, user identify and endpoint protection

Microsoft Intune device management and policy configuration

Maintain Security compliance across our Global endpoint estate using JAMF / SCCM / MECM / Azure

Ensure vulnerabilities are patched quickly and compliance levels are maintained

Develop and implement best of breed vulnerability, security, Evergreen upgrade processes.

Troubleshoot complex issues related to Windows group policy, MAC policy & security patches

Troubleshoot complex issues with Laptop hardware, drivers and BIOS updates

Analysis of log files and windows events to identify incidents and performance issues. Manage and Triage incidents with Service Delivery, IT Security and desktop support teams where relevant

Escalate issues to our 3rd party vendors including Microsoft, Apple, Dell, 1E and Devicelock

Work closely with GCC Engineering, GCC Packaging, Senior Technical Management, Product Owners and Project Managers to support technology across the Collaboration stack

Help deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of existing product set

To act as a Subject Matter Expert for macOS, Windows 10/11 and Evergreen across all EUC platforms (Laptop, PC, VDI)

Adherence to Security Policy standards. Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change in order to efficiently and effectively onboard new technology

Maintain support documentation and issue tracking using Confluence and Jira. Publish and maintain hardware certification standards

Own and keep all technical documentation up to date. Closely work with Techhub to provide up to date Knowledge Base support articles and provide scheduled upskilling sessions.

Manage Product enhancement via Agile processes with Product owner

Provide Management reporting of end-to-end services via PowerBI

Ensure the EUC estate meets all Audit requirements.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.