Job Description

• Perform Database support for Databases across Amadeus sites.
• Installation, configuration and upgrading of MariaDB software and related products.
• Provide Operational support and technical assistance as required.
• Ensure PCI Compliance for Database responsible /accountable for.

Main Responsibilities

• Active involvement in change initiation, preparation, coordination and implementation to the test and production systems.
• Own and co-ordinate all operational changes and ensure successful implementation with impact.
• Participate in Amadeus technical projects in close cooperation with Development and relevant groups within Amadeus.
• End to end problem ownership - own Problem Tracking Records, track progress and chase appropriately; aid where necessary and able in their investigation and resolution, making sure solutions are implemented as agreed.
• Chair & minute Problem Management Review meetings, and then track Problem Management Review action items and own the problem records, making sure action items are implemented as agreed.
• Ensure the highest quality of operations procedures is maintained.
• Participate in incident and problem prevention activities.
• Active involvement in major incidents (troubleshooting, including on-call where necessary).
• Propose changes to fix problems and improve processes, seeking assistance when needed.
• Interface to other teams in Operations, Development and Service Desk.
• Act as primary interface to vendors
• Follow relevant developments within the IT industry

Skills & Knowledge - Technical / Functional and Managerial
Technical Skills

• Prior work experience in a Production environment supporting multiple databases on different operating systems is a must.
• Installation, configuration and upgrading of MariaDB/MySQL server software and related products.
• Knowledge/experience around: Proxy (e.g. ProxySQL/MaxScale), failover (MHA, Orchestrator), replication mechanism (Asynchronous, semi-asynchronous)
• DB Cloning, DB migration, DB Upgrade, patch management and movement. Excellent knowledge on data migration including data pump.
• Resolves DB issues raised by developers in timely manner.
• Assist developers in Query/Performance/Database tuning.
• Strong database knowledge in terms of DB functions and troubleshooting.
• Administering and monitoring of databases and provide first-hand support for Database.
• Establish and maintain sound backup and recovery policies and procedures
• Own and provide solutions to Database design and implementation
• Implement and maintain database security (create and maintain users and roles, assign privileges)
• Perform database/application tuning and performance monitoring
• Setup and maintain documentation and standards
• Plan growth and changes (capacity planning)
• Work as part of a team/individual and provide 5x24 support when required
• Perform general trouble shooting and provide technical consultation to development teams Interface with Vendors for technical support.
• Patch Management and Version Control.
• PCI Compliance - Ensure PCI compliancy and participate in PCI audits.
• Automation of day to day activities for better efficiency.
• DB certification will be an added advantage.
• Below skills will be an added advantage.

o Automation tools like Ansible or equivalent is preferred.
o Knowledge about elements below would be a plus:
? Cloud (Azure)
? Kubernetes, Openshift
? Docker/Podman

• Personal Skills
• Strong Collaboration and Co-ordination skills
• Self-starter, Proactive and can work with minimal supervision
• Focussed and Goal Oriented
• Strong Communication Skills
• Proficiency in English essential (written and spoken)
• Analytical and Conceptual Thinking
• Takes Ownership and Accountability
• Change management & flexibility

Education and Years of Experience

• Experience of working in Production Support Environment
• Minimum 5 years' experience in an engineering or a technical support role, with exposure to Linux, preferably on highly available, mission critical applications and platforms

Experience in Wintel/VMware technologies and components
Experience in infrastructure components such as computer, networking, virtualization,
Experience in Server hardware (Hp,IBM,Dell,CISCO)
Experience in Server Life cycle.
Experience with Windows, VMware and Nuanix technologies.
Experience with configuration management, OneView and automation technologies such as PowerShell, etc.

Roles & Responsibilities:

• Day to day operational support.
• Participate in Incident, Problem, Change management activities.
• Monitoring of Operating system and Hardware
• Conducting initial triage and troubleshooting incidents to resolution
• Server commission and decommission
• Patch management
• Daily heath check of infrastructure and reporting.
• Participate in solution building activities for projects and project implementation.

Key skills and Experience:
Complete understanding and hands on Experience of Microsoft windows operating systems like Windows 2003/2008/2012/2016/2019.
VMware operation systems like 5.0/5.1/5.5/6.0/6.5.
Nutanix > Prism Central, IPMI, CVM's

Experience: 06 to 10 Years

Skills:

• Database
• Database Administration
• Database Design
• Database Tuning

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.