Job Description

Description - External Service Management is a cornerstone of our modernization and digitization efforts at Cognizant. ServiceNow is the strategic Platform Cognizant leverages to deliver Enterprise and IT Service Management, as a major contributor to modernizing the way we work.Leveraging ServiceNow\'s capabilities will be key in transforming our enterprise IT operations.To deliver these capabilities across Cognizant\'s enterprise we require a proven, experienced Program Director to drive the governance, planning, financial controls, cadence, and alignment of communications across the program. Location - PAN India Role - ITOM Developer Level - Manager / Senior Associate Experience - 6 to 12 Years Core Accountabilities . Solid knowledge on CMDB & Service Mapping. . Implementation experience in ServiceNow Discovery & IRE modules. . Experience in ServiceNow ITOM modules: Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB and Asset Management. . Implements the governance, policy, and direction of the CMDB . Works closely with the CMDB Governance, Asset Management, Application and ITSM teams . Works with the Discovery administrator to ensure accurate data representation in the CMDB . Works with owners of data sources that are used to populate the CMDB . Works with the CMDB Health Dashboard to ensure data quality and resolve issues . Maintains and operates the ServiceNow ITOM based products (discovery, service mapping, configuration management, event management) . Prepare weekly, monthly and quarterly reports supporting CMDB Metrics and KPIs . Experience with ServiceNow CMDB design, architecture and implementations . Hands on with ServiceNow integrations to AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd parties. . Knowledge of various discovery technologies (ADDM, TADDM, DDMA/UD, etc.) . Knowledge of various service modelling techniques (TPL, TQL, etc.) . Experience integrating ServiceNow with various event management platforms (Netcool, HPOM, BPPM, etc). . Desire IT Ops experience in storage, network and compute of enterprise environments Minimum Qualifications . B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record . Total Experience in ServiceNow development- 4 Years. . 3+ years\' experience with ITOM (CMDB, Discovery, Event Management, Service Mapping, CMP, Integration Hub, IRE) . Strong technical understanding of the ServiceNow platform in general and Integration tools . Experience working within Agile delivery methodology, SAFe Agile preferred Preferred Certifications: . ITIL V4 foundation certification . ServiceNow Sys Admin, Discovery . Service Mapping, event management Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Dec 15 2023 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us

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