Job Description

ITIL Lead This role has been designated as \'Edge\', which means you will primarily work outside of an HPE office. : Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today\'s complex world.Our culture thrives onfinding new and better ways to accelerate what\'s next.We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE. HPE PointNext is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers\' outcomes from their digital transformation - giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences. Roles and Responsibilities Definition, design, implementation of end to end ITSM processes Understand the Services, Services Providers, and the Services metrics- SLAs, KPI associated with various process associated from Service management point of view Ensure various process standards and designs are created, updated on periodic basis working closely with the respective Process Owners Analysis of the IT Metrics and draw inferences and come up with Service Improvement plans to improve the performance of IT Drive meetings, interactions with the Process and Services teams and to improve the quality of services, quality of metrics data and the quality of reporting Customize the process documents to suit the customer requirements and landscape Develop/enhance an audit framework which would help auditing to the Core ITSM process to fix gaps and improve Maturity Participate in audits, Services reviews and provide inputs on improving effectiveness of ITSM process Develop SOPs, reporting standards and reporting templates as needed from time to time Work as backup if any support is needed for Incident, Problem, Change, Service Level Management Process Come up with ideas to Optimize, automate tasks/activities to bring in efficiency Independently lead/manage various drives/Activities pertaining to Service Improvements and Operational stability Establish a good working relationship with all the supporting teams and stakeholders Skills Essential Strong Background of ITSM and ITIL Process Design-IT and Business, Optimization, Audits and documentation Excellent understanding and 10+ relevance Years experience of working with/implementing ITIL framework- Service Level Management, Incident Management, Problem Management, Change Management, Configuration Management, Continual Service Improvement Thorough understanding of the IT Metrics and ability to identify/develop KPI which can be effectively used to track IT performance Understanding of Service Design principles Good understanding of IT Applications and Infrastructure domain Ability to Objectively Analyse, Assess, Communicate, and report metrics and Analyse them to draw logical inferences and identify improvements Excellent communications skills - Written, Verbal and Presentation and Process documentation Proficiency of developing process flows using Vision, PowerPoint and reports using excel, Word and tools like SNOW Influencing, negotiation, conflict resolution Candidate should be self-driven and should be able to Lead/manage activities with minimal guidance What we can offer you: A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about how you can make your mark with us Then let\'s stay connected! #India #services, #hpefs, #pns and #zerto HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Job: Services Job Level: Expert Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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