Job Description

Job Overview Internet service provider in North Goa requires IT Technician, with experience in Fiber Optic Network management & FTTH, configuring & troubleshooting basic networking hardware & equipment. Job Responsibilities

• Experience in Fiber Optic Network management & FTTH.
• Configuring & troubleshooting basic networking hardware & equipment.
• Working with senior team to develop, maintain & upgrade the network including optimising redundancies.
• Operational excellence, responsible for ensuring maximum uptime.
• Optimising 10 G Network \xe2\x80\x93 Mapping, managing & maintaining.
• Managing an inventory of all networking hardware including switches, OLTs, MikroTik devices, SFPs etc.
• Responsible for joint management of the technical & operations teams, working closely with the Head of the company, bringing ideas, making business development recommendations & turning concepts into progressive technical strategies.
• Refining the business from an operational point of view.
• Providing input on how to build on an already successful product portfolio.
• Responding to customer call-outs \xe2\x80\x93 Troubleshooting & fixing technical issues \xe2\x80\x93 Ranging from Internet related issues to general IT issues.
• Knowledge in configuring & trouble-shooting computers, computer hardware & LAN networking hardware, including routers, access points & switches.
• Contributing to the technical set up & delivery of new bandwidth & supporting IT infrastructure.
• Technical development of the businesses to streamline processes including but not limited to: CRM platforms, Internet Service Management platforms & security.
• KPI\'s, reporting, adhering to SLAs.
• Developmental project delivery as per requirements of the business.

Job Requirements

• A high school degree and an associate or bachelor\'s degree in computer science, engineering, or related field.
• Previous experience of 2-3 year\'s.
• Knowledge in configuring & trouble-shooting computers, computer hardware & LAN networking hardware, including routers, access points & switches.
• Good knowledge of internet security and data privacy principles.
• Excellent communication, organizational, and time-management skills

Working Hours: 8.45 am \xe2\x80\x93 closing (or equivalent based on achieving objectives) Monday \xe2\x80\x93 Saturday. Rotational Sunday shift with an alternative paid day off. Other benefits: PF & ESIC benefits. Location: Parra, Bardez, North Goa