Job Description

Job Advert
Are you a tech savvy individual with a passion for innovation, helping others and finding ways of working efficiently? We are looking for a quick thinking, fast moving IT Technician who works smart and isn’t afraid of innovation and technology to provide IT support and service to enable our contact centre to operate efficiently. Join our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive. You’ll need to be quick on the uptake and highly efficient when it comes to getting work done. We want someone who works smart, not hard, someone who isn’t afraid of innovation and technology, someone who is hungry to learn and eager to share knowledge. In this rewarding role you’ll be committed to provide IT support and service, working in unity with an existing team of dynamic, qualified IT technicians. In addition to a competitive salary, you’ll receive plenty of rewards and benefits – as you’d expect from a people-focused company like ours – with a few happy surprises included too. If you’re ready to start your career in a company that recognises, values and rewards their employees, apply for this role today. What you’ll be doing

• Installing and conducting troubleshooting on standard IT service and support issues to ensure the contact centre runs efficiently and effectively at all times
• Diagnosing and resolving issues assigned from the IT Helpdesk
• Supporting, maintaining and developing IT systems
• Engaging with technical and non-technical stakeholders
• Assisting with IT Helpdesk duties, user administration, reporting and resolving issues
• Conducting daily site maintenance checks
• Performing daily maintenance checks according to set routines and liaise with resolver groups within Webhelp Group and IT suppliers and clients.
• anaging Active Directory, GPO, disc encryptions and major IT incidents
• eploying machines onsite and remotely using WDS and/or MDT
• atching endpoints and servers
• Supporting colleagues with internal issues and work on IT projects as required

What you’ll need

• IT certification/course
• Knowledge of managing endpoints and servers
• Good PC hardware knowledge (replacing hard drives, power supplies etc.)
• Knowledge of mobile devices, Active Directory, GPO, security products (Symantec, Bitlocker), networking technologies (wired and wireless) and contact centre technology environments
• Ability to work well under pressure
• Knowledge of HP, Dell, Cisco, Microsoft operating systems and applications, Linux, Avaya, Citrix, IVR, VOIP

This role may include provision of out-of-hours “on-call” support and there may be occasional travel to other locations depending on business requirements. We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. Take this opportunity to advance your career with our collaborative team of game-changers.
Job Reference: IN01488