It Technician

Year Kanchipuram, Tamil Nadu, India

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OSS - Essential Responsibilities and Duties:

Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
Escalates unresolved incidents/service requests within agreed timescales.
Logs relevant incident/service request details per help desk procedures.
Ensures tickets are always updated until issues are resolved.
Communicates with client regarding incident progress.
Knowledge on ServiceNow.
Provides second-line investigation and diagnosis.
Experience in Machine build and deployment.
Troubleshooting knowledge required on operation system (Windows\MAC\IOS).
Complies with Quality Health Safety Environment (QHSE) and IT policies.
Liaises with clients, other IT support groups and 3rd party providers when necessary.
Performs IMACD (Install, Move, Add, Change and Delete).
Conducts hardware and software maintenance and support.
Asset management.
Troubleshoots and resolves PC incidents and/or VIP requests.
AV support (Meeting \ Conference rooms setup and managing the same).
Assists with Site Security Officer (SSO) on IT security issues and virus elimination.
Assists local Server Team when server maintenance is required.
Local network support and/or assists centralized Network team.
Special events coverage.
Creates/maintains SOP documentation.
Basic knowledge on MDM.

Job Type: Full-timeSchedule:

Ability to commute/relocate:

Kanchipuram, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

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