It Technician
Year Bawana, Delhi, Delhi, India
Job Description
Full
- Provide day to day technical support to end-users to clients
- Investigate first line support communication and ensure resolution of incidents
- Check knowledge articles to investigate and resolve incidents
- Identify the root cause of incidents and problems. Assist in the preparation of RCA
- Follow GDC standard operating procedures
- Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement
- Review the recurring or high impact incidents and manage them through problem management process
- Document work instructions used in resolving incidents
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer.
- Good knowledge of Outlook (PST, OST,) and Lync configuration.
- Knowledge of Wi-Fi / VPN configuration
- Knowledge of Printer Related problems
- Configuring the active sync accounts on devices
- Create / Delete / Modify the AD user management account.
- Hardware Management - Maintaining the inventory, condition and phase out policy of IT
- Morning shift
- Bachelor's (Required)
- Have you done Diploma course in Computer
- Total work: 5 years (Required)
- IT Network Engineer: 5 years (Required)
- Morning shift
- Bawana, New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
- total work: 2 years (Preferred)
+91 9717078029
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Job Detail
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Job IdJD2854713
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBawana, Delhi, Delhi, India
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EducationNot mentioned
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ExperienceYear