Job Description

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Technical Troubleshooting: Diagnose and resolve complex hardware malfunctions (desktops, servers), software glitches, and network connectivity issues (Wi-Fi, VPNs, DNS). System Installation & Maintenance: Install, configure, and upgrade operating systems (Windows, macOS, Linux) and business applications like Microsoft 365. Incident Management: Manage the lifecycle of technical issues using ticketing systems (e.g., Jira Service Desk, ServiceNow) from initial report through resolution or escalation. User Onboarding & Support: Handle account management in Active Directory, set up devices for new hires, and provide technical orientation. Security & Compliance: Monitor systems for threats, ensure antivirus software is current, and manage security patches and data backups. Documentation: Create and maintain a knowledge base of technical manuals, standard operating procedures (SOPs), and user guides. Essential Skills
Hard Skills:
Deep proficiency in Windows, macOS, and Linux environments.

Strong understanding of TCP/IP networking, firewalls, and VPNs.
Proficiency with Remote Desktop tools (TeamViewer, RDP) and Ticketing software.

Familiarity with Cloud Basics (Azure, AWS) and Scripting (PowerShell, Python, Bash) for task automation. Soft Skills:
Communication: Explaining complex technical concepts to non-technical users.

Problem-Solving: Logical analysis to identify root causes under pressure.
Patience & Empathy: Managing frustrated users professionally.

Hiring for freshers
Job Types: Full-time, Part-time, Permanent

Pay: ₹10,315.37 - ₹38,636.67 per month

Benefits:

Leave encashment
Work Location: In person