Job Description

For Sartorius Stedim India Pvt. Ltd., we are looking for The IT Technical Support Analyst to join our growing Quality team in Bengaluru. In this role you be responsible to record and resolve incidents and service requests encountered in the use of Sartorius Group IT hardware and software. What You Will Accomplish Together With Us Record and resolve incidents and service requests encountered in the use of Sartorius Group IT hardware and software. Installation and deployment of standard Sartorius Group software. IMAC/R (Install, Move, Add, Change, Remove) of fixed and mobile PCs, and other IT equipment when applicable. Ensuring that the CMDB or other tools used for the recording of assets are kept up to date. Telephony support including Fixed, Mobile and Wireless. Creating and modifying knowledge articles and keep them up to date. What Will Convince Us BCA / MCA / M.Sc. / B.E / B.Tech in Computer Science with at least 2-5 years of experience in technical support. Good competency level covering a wide range of IT skills and disciplines that are needed for 1st and 2nd level support. Strong competency in troubleshooting of IT issues. Windows 7/10 operating system experience with knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting Familiarity and understanding of Active Directory, Windows Server Operating System and Networking. Phone support skills, along with Remote support. Knowledge in standard software like Microsoft Office Suite (Microsoft Outlook, Excel, Word, PowerPoint), Cisco Jabber & WebEx, Microsoft Teams & OneDrive, Chrome, Adobe etc. Knowledge of Mobile device Management and Microsoft SCCM. Why Sartorius | Advantages Sartorius\' ambition is to simplify progress in the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player: Opportunity for international career development: a global network offering seminars and training sessions, expert and manager career paths Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration Ambitious goals and significant growth: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025. Work-life balance: Working from home at many sites Intelligent working environment: working in smart buildings with the latest technology and equipment We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally. Further insights into our world of work can be found on www.sartorius.com/careers

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