Job Description

POSITION / IT Business Application Manager
JOB RESPONSIBILITIES
Main role of the candidate would be to Support Business Users.
Production support
o Will be responsible for production support of LifeAsia/GroupAsia and will be
responsible for uptime and availability of the application.
o First level of contact for all production issues for LifeAsia/GroupAsia.
o Closure of production issues as per SLA.
o Supporting Business user for month end / year end closure.
o Regular health checks / Monitoring of application.
o Taking corrective actions by Identifying areas for modification in existing applications and subsequently developing these modification.
o Should co-ordinate with infra team for its Infra related requirement.
o Handling internal production support team.
Vendor management
o Will be responsible to manage various vendor resources for production support
o Should do periodic vendor review for application uptime.
o Should closely monitor ticket ageing and closure
KEY PERFORMANCE INDICATORS
QUALITATIVE Communication Skills
Stakeholder management
QUANTITATIVE Monitoring of Applications
Application uptime by 99%
Ensuring closure of Issues within SLA
PREFERRED CREDENTIALS
WORK EXPERIENCE 8-10 Years prior Experience desirable in LifeAsia/GroupAsia
Should have insurance domain background
QUALIFICATIONS B tech/BSC IT/MCA
Effective communication skills,
Good Interpersonal and collaborative skills, with internal and external stake holders
COMPETENCIES Problem solving skill set
Eagerness to learn
Accuracy and attention to details
Good communication skill
Should have good time-management skill

Skills Required