It Services Desk
Year Gurgaon, Haryana, India
Job Description
- Assign, reject or re-assign software request tickets, or work with end user and ensure the necessary data is captured.
- Support end user to ensure timely resolution, prompt communication on progress, and handling end user queries.
- Act as first point-of-contact for the end user and guide users on processes and approval criteria.
- Share daily, weekly & monthly usage/allocation and revocation of software licenses.
- Ensure timely license revocation against exit case from the admin portals.
- Software asset management activities include creating, updating, tracking, monitoring, and maintaining software licenses.
- Having Good Knowledge of Ms Execl (Vlookup,Hlookup, Pivot Table)
- Requirement Checks: -
- Good Communication Skills
- Proactive in approach
- 3-5 Years of similar work experience
- Nearby located from location or if not, then should have own conveyance.
- Understanding on Regional Language will be referred.
- Male candidate and field experience are referred.
- Should have a Graduate degree.
- Ready to extend shift on demand.
- Interpersonal Problem Solving
- Good Team Player
- Health insurance
- Life insurance
- Provident Fund
- Day shift
- Morning shift
- Yearly bonus
- Bachelor's (Preferred)
- total work: 3 years (Preferred)
- English (Preferred)
+91 7042593058
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Job Detail
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Job IdJD2871549
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear