Job Description

:

IT Service Management

Overview

The IT Service Manager will be part of the global Siemens Healthineers IT team and will work closely with colleagues from SHS IT DX.

Task and Responsibilities

• You are the End2end responsible for one or more global services, e.g. in the area of DX

• You are the contact person for the SHS IT DX organization on all technical as well as service-related questions

• You manage the product backlog and coordinate the technical implementation of IT service adjustments resulting from internal business requirements

• You are responsible for the Change, Problem and Incident Management Process

• You are responsible in creating and tracking of a roadmap as well as release management

• You run the test management for the respective service

• You plan and coordinate the go live together with your stakeholders, e.g., incl. user acceptance tests

• You manage the different vendors involved in the provisioning of the Service

• You will ensure IT System compliance (e.g., regarding quality, information security and data privacy regulation)

• You will ensure the integration of IT solutions in the company\xe2\x80\x99s ecosystem

Education, Experience and Knowledge/Skills

Education:

• Preferably you hold a university degree in information technology, computer science or in a related field

Preferred technical Skills:

• You are experienced with various information technology areas (e.g., Software as a Service, Public Clouds, etc.).

• You are also experienced in one or more of the following areas \xe2\x80\x93 IT Service Management, Internet technologies, Project management, Agile frameworks, etc.

• You are knowledgeable IT system architecture and SW development

• You are experienced in Requirement Engineering

• ITIL certification is a plus

Non-Technical Skills:

• With your analytical and structured approach, you manage the product backlog with global requirements and their interdependencies

• You have high customer orientation and analytical skills which both helps you to identify, discuss, and clarify product requirements together with the global

stakeholders

• You are a team player and your ability to discuss relevant business topics in English are the basis for efficient and appropriate communication with colleagues and partners around the globe

• German language is welcomed

Siemens