Job Description

Receive and log incoming IT service calls, emails, and tickets into the helpdesk/ticketing system. ? Assess the nature and priority of the technical issue and assign the task to the appropriate field engineer or support team. ? Dispatch field engineers based on urgency, location, and skill set. ? Coordinate with customers and internal teams to schedule onsite visits, installations, or repairs. ? Monitor the status of open tickets and provide regular updates to clients and engineers. ? Ensure that service requests are closed within SLA timelines and escalate delays when necessary. ? Maintain accurate records of service calls, work performed, time logs, and resolutions. ? Follow up with customers to ensure service satisfaction and feedback collection. ? Assist in managing spare parts inventory, equipment dispatches, and return logistics. ? Provide basic troubleshooting support to customers when applicable. ? Prepare daily/weekly/monthly reports on service calls and performance metrics.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Paid sick time Provident Fund
Work Location: In person