Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important.
Experience of about 6+ years in Apps EBSO and Database and Weblogic with strong EBS Apps DBA, Refresh/Cloning, Troubleshooting and Automation/Scripting skills.
The analyst must have a wide range of Technical and automation skills that include the following:

• Apps DBA - a good understanding of the EBSO technology stack for 12.1.3, 12.2.x & WebLogic with strong in Change Management activities like EBS Cloning, apps Patching, Config change, etc) and Troubleshooting
• Core Database RDBMS and RAC for all versions with strong in Change Management activities like DB Cloning/duplicate using RMAN, DB Install, DB patching, etc.
• Knowledge in PDB/CDB database and Experience in Backup and Recovery, RMAN, Standby
• Have the ability to 'troubleshoot' and critically analyze problems quickly and effectively for technical issues and identifying the cause and implement the solution and preventive measures.
• Experience in automation scripting is mandatory in one or more - Python/Shell-Scripting/Perl, etc
• Should have excellent verbal and written communication skills to articulate technical discussions to non-technical persons.
• Ready to work in Shifts and good in mentoring and training the members.
• Knowledge in OCI or any other Cloud architecture is preferable.
  

• DEMANTRA, OAM/OID, SSO Integration Skills