Job Description

JOB TITLE: IT Product Owner - EDDGIE Contact Strategy LOCATION: UniOps Bangalore ABOUT UNILEVER: Be part of the world\'s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you\'ll be surrounded by inspiring leaders and supportive peers. Among them, you\'ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we\'ll work to help you become a better you. ABOUT UNIOPS: Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. EDDGIE is a transformation programme aimed at changing and upgrading the execution model for Modern Trade and making it future fit. EDDGIE digitizes our Execution, by using store level data to identify and prioritize stores and execution actions that generate the highest value potential across availability, visibility, and brand experience. This is a change versus a very manual or fragmented way of working that exists today. The deployment plan of EDDGIE is based on 20 Modern Trade markets, selected based on a mix of USG potential, F4G potential, availability of enablers and implementation capacity. Not only will data start to drive automation regarding the next best store to visit and the next best action to take, it will also highlight the best contact strategy for Unilever to support the customer and execute those actions. MAIN JOB PURPOSE: Define & manage the backlog and plan for delivery of the EDDGIE contact strategy deployments to ensure milestones and actions are met and dependencies are managed. Work with functional, testing, business, customers and platform SMEs to deliver the solution across multiple regions and resolve issues. Support the programme lead in PMO activities, including internal Unilever reporting, risks & issues tracking, creation of Orders & Cross Charges and spend monitoring. Manage the roadmap and align new functionality to internal delivery plans/ upgrades ensuring that the capabilities are compatible for Tier 1 & 2 markets. Hold Platform and Vendors to account on delivery and issue resolution for market deployment. Develop SME knowledge to drive improvements & innovations with markets, vendor partners and COE teams. Ensure own development accordingly to IDP. Provide guidance and feedback to Unilever contacts and External Teams. KEY ACCOUNTABILITIES: Efficient Solution Designing: Applying subject expertise in evaluating business operations and processes. Identifying areas where technical solutions would improve business performance also determining whether technical solutions meet defined requirements. The role will capture end to end business requirements, analyse and feedback the business process requirements to the relevant functional teams, process owners and project stakeholders in alignment with the standardization strategy Advanced ability to recommend and implement technical solutions for cross-functional projects. Solution Delivery Governance: Providing subject expertise and guidance to IT developers during the software development life cycle. Overseeing the development, testing, and implementation of technical solutions. Help and support the EDDGIE Programme team in completing and delivering efficiently all specific activities (PGLS, Operational Guide & Support) and milestones, in alignment with project plans and deliverables, to ensure readiness of the business and successful go lives. Primarily identify if any risks or issues identified during delivering the project mitigate associated risks and escalate via the governance and relevant stakeholders when applicable. Process simplification/Innovation: Being involved in EDDGIE related initiative impacting to the new Operating Models. Solution evaluation to deliver the business requirements as well harmonize with Unilever IT strategic road map in global scale. The role must influence all business partners to achieve standardization of the solution for Modern Trade considering the benefit from a global template approach. Experience and qualifications required: Essential:- Hungry to learn and passion for At the forefront of new technology, and the influence this can have for the markets. Project Management skills for Waterfall and Agile Strong communication, influencing and negotiating skills Strong relationship and team building skills Business Partnering or account management experience Successful track record of leading small /mid-size business change projects Proven ability to work well as part of a global and /or regional virtual team Proven ability to manage complex relationships with stakeholder(s) across diverse functions Experience of managing external service providers delivering projects and support Financial awareness and understanding TCO models Willingness to travel Desirable:- Experience within Modern Trade & CRM Processes Structured Service delivery methodologies such as ITIL Customer development subject matter knowledge Good knowledge of productivity tools Microsoft Office, MS Project, Jira etc. Leadership and Management Relevant Business Qualifications Key interfaces Counterparts in various IT teams such as ERP, Integration, iOPs, Supply Chain, D&A, Cybersecurity Business stakeholders across the globe Key Technology & SI Partners (Salesforce, Accenture, Pega) At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes use your energy to make the world a better place. As you work to make a real impact on the business and the world, we\'ll work to help you become a better you!

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