Job Description

The Role

What’s the role? The IT Operations Engineer-S&T is to work closely with Support, Delivery, Projects, and functions to ensure that Supportability deliverables are in place prior to handover; including SLAs (and associated contracts and agreements), end to end Support Model (including staff, processes & tools), Compliance assurances and others. In addition, the person will act as a technical advisor to the project on offerings, architecture, licensing considerations throughout the project lifecycle, which often requires knowledge of technical and enterprise Processes. Dimensions

• Provide integrated planning of transition requirements for solutions from project to operational support.
• Engaged from Project Initiation phase onwards to understand design impact on IDSO operations, UX and support budget.
• Partner with Projects, IRM and Architecture to define deliverables in a risk based approach
• Define activities & criteria for designing, building & operating a secure & reliable solution
• Act as trusted advisor to the project and on-behalf of support to plan for and deliver seamless transition of the project end-to-end solution into the support environment.
• Consult on ways to improve function and reduce transition and support costs.
• Provide guidance and advice on transition to support of new services including interfacing tools, processes, knowledge, training, service development, contracts, licenses, and relevant communications.
• Assure the solution handed across is compliant with relevant security standards, Business Continuity Plans & Disaster Recovery Plans are delivered, License Management is agreed, asset inventories are up-to-date and signoffs & involvement of key support staff are sought & delivered
• Assure that prior to products and services being moved into production, the configuration details of associated support processes and tools are updated to reflect the implementation.

What we need from you?

• 6 to 9 years of overall experience of which at least 3-4 years’ experience in application support, development, IT Service Management Operations &/Or Project Management.
• Fair understanding of Cloud, infrastructure, configuration etc
• Fair understanding of DevOps, Agile and Product ways of working
• Strong IT Service Management skills around Transition, Change and Incident management processes.
• Understanding of Retail Sites infrastructure and business is a plus.
• Strong stakeholder, interpersonal relationship, and negotiation skills
• Ability to deal with conflict and ambiguity effectively
• Project or Programme Management competencies
• Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels
• Understanding of business support requirements.
• Experience determining costs for applications and solutions.

COMPANY DESCRIPTION An innovative place to work There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change. Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently. An inclusive place to work To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

• We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
• We’re closing the gender gap – whether, that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.