Job Description

Develop and implement strategic IT operations improvement roadmaps and initiatives, collaborate with senior managers to ensure optimum system efficiency and stability.

Job Title : IT Operations Consultant Location : Hyderabad, TS, India Experience : 5+ years : OSI digital is currently actively searching for an IT Operations Manager . An ideal candidate will have technical background to be able to identify and troubleshoot technical issues. The candidate must also have an operational skill set to run SLA reports, manage IT tickets, network/security issues, incident management etc. Your key role is leading and coordinating multiple team's tasks to ensure all the requirements are fulfilled in a timely manner for successful deployment and maintenance of the system. Be responsible for the maintenance and operational performance of IT-managed applications once they have been placed in production. Role / Responsibilities Develop and implement strategic IT operations improvement roadmaps and initiatives, collaborate with senior managers to ensure optimum system efficiency and stability. Develop IT policies and practices like change management, process management, and incident management Processing SLA reports- daily, weekly, and monthly Delegate service tickets to the correct corresponding service team Identify inconsistencies and gaps in technical resolution process and advising improvements Leading a team of service desk analysts and ensuring productivity and efficiency Evaluate current business procedures and recommend improvements if needed. Assess system performance and recommend improvements Resolve issues escalated by technicians and engineers Ensure data is handled, transferred or processed according to legal and company guidelines Provide support and guidance to stakeholders Control costs and budgets regarding IT systems Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses Skills / Experience : Proven experience as IT Operations Manager Minimum of 5+ years experience with Service Desk Management Experience with ServiceNow platform highly desirable Experience leading teams and managing IT operations and performance in remote locations. Experience with Service Level Management tools such as Jira, Solarwinds, etc. Experience with ITIL service management processes and tools Prior experience as a Service Desk analyst, trouble shooting and resolving technical issues Prior customer service experience is a plus Thorough knowledge of networks and cloud computing Knowledge of data protection operations and legislation (e.g. GDPR) Leadership and organizational skills Ability to manage multiple projects Outstanding communication skills Problem-solving aptitude Strong problem solving and troubleshooting skills with the ability to exercise mature judgment. Good team member and ability to work well with others and lead a team. Bachelor's degree in Computer Science or Engineering or equivalent working experience