Job Description

Key Responsibilities

Network & Infrastructure Management

Manage, monitor, and optimize LAN, WAN, Wi-Fi networks across the gaming facility.

Configure and maintain routers, switches, firewalls (Cisco preferred).

Ensure stable network connectivity for gaming machines, POS systems, CCTV, VR setups, kiosks, and staff devices.

Conduct regular network audits, latency checks, and performance tuning.

Hardware & System Maintenance

Oversee installation, maintenance, and repair of gaming PCs, consoles, VR units, kiosks, and related electronic equipment.

Troubleshoot hardware issues related to gaming machines, servers, POS terminals, printers, etc.

Manage AMC vendors, hardware procurement, inventory, and upgrades.

Server & Software Management

Manage local servers, cloud applications, CRM, ERP, attendance biometric system & POS software.

Oversee system backups, data integrity, and documentation.

Ensure timely updates of gaming software, firmware, and security patches.

IT Security & Compliance

Implement and monitor cybersecurity measures, antivirus, firewalls, and access control.

Protect networks from unauthorized access, hacking attempts, or malware.

Maintain compliance with company IT policies and SOPs.

Operational Support

Provide technical support to operations, F&B, front office, and gaming staff.

Ensure minimum downtime of gaming equipment and systems.

Coordinate with OEMs, vendors, and service partners for quick resolutions.

Team Leadership & Reporting

Lead IT support team members and technicians.

Train staff on IT best practices, equipment handling, and issue reporting.

Maintain logs, reports, IT documentation, and performance analytics.

Requirements

Bachelor's Degree / Diploma / ITI in Computer Science, Electronics, IT, or related field.

Cisco Certification (CCNA required; CCNP preferred).

5-10 years of IT experience, including 2+ years in a gaming/entertainment/retail environment.

Strong understanding of:

Networking (LAN/WAN/Wi-Fi, IP routing, VLANs, firewalls) Hardware (PCs, gaming rigs, consoles, kiosks, printers) Server & software management CCTV, access control & surveillance systems
Excellent troubleshooting, problem-solving, and communication skills.

Ability to work under pressure and during peak hours/weekends.

Preferred Experience

Gaming centers, theme parks, arcades, FECs, or high-traffic entertainment venues.

Experience with POS, CRM, and ticketing systems.

Understanding of gaming peripheral equipment and high-performance rigs.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Flexible schedule Provident Fund
Work Location: In person