Job Description

The role ensures smooth, secure, and efficient daily technology operations by managing end?user support, application support, device services, IT security, and service performance. It also serves as a central coordination point between internal teams and external service providers while supporting strategic initiatives, compliance, and continuous improvement in technology service delivery.
Service Management:

• Provide first?line support for end?users, ensuring timely and effective resolution of technical issues.
• Coordinate with application support teams to maintain the availability and performance of critical business applications.
• Oversee laptop/device support services to meet the needs of the delivery center.
• Assist IT security teams in implementing controls and protection measures against threats and vulnerabilities

Support and Coordination:

• Assist the Technology Lead in the delivery center, ensuring alignment with global technology strategy and objectives.
• Act as a primary point?of?contact for internal technology groups and external service providers to facilitate high?quality service delivery.
• Collaborate with global technology teams to implement and maintain standardized technology practices and governance.

Assistance with Strategic Planning:

• Support the execution of technology strategies defined by the Technology Lead to meet the delivery center's business objectives.
• Identify opportunities for technology improvements and innovations that enhance service delivery and operational efficiency.

Operational Support:

• Help monitor and report on the performance of technology services to ensure adherence to defined service level agreements (SLAs).
• Participate in continuous improvement initiatives to enhance service quality, efficiency, and user experience.
• Ensure compliance with global IT policies, standards, and governance frameworks.

Stakeholder Engagement:

• Engage with key stakeholders, including leadership teams, business units, and service providers, to understand their needs and expectations.
• Communicate effectively to provide updates on technology initiatives, service performance, risks, and upcoming changes.

Be recognised as a Senior Leader in a leading IT Services OrganizationYou'll join a high-performing business, backing talented individuals
Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 12-18 Years of experience in IT support or technology coordination with a strong focus on service delivery.
• Strong communication skills and the ability to effectively engage with stakeholders at multiple levels.
• Understanding of IT support functions, including end?user support, application support, laptop/device support, and basic IT security principles.

Preferred Skills

• Familiarity with enterprise technology platforms and standardized IT service frameworks.
• Understanding of regulatory, governance, and compliance requirements applicable.
• Strong analytical and problem?solving abilities.
• Ability to operate effectively in a fast?paced, dynamic, and evolving environment.

The client is a global professional services organization with a large, internationally distributed workforce and a strong focus on technology?driven operations, compliance, and service excellence. It operates multiple delivery centers worldwide and relies on standardized IT processes, secure infrastructure, and coordinated cross?regional technology teams to support its business units and ensure high?quality service delivery.
The role offers the opportunity to work in a globally aligned technology environment, contributing directly to high?impact initiatives while collaborating with senior leadership and cross?regional teams. Candidates gain exposure to modern enterprise technologies, structured career growth, and a dynamic environment focused on continuous improvement, security, and service excellence.

Skills Required