Job Description

3+ years of proven experience. Proven ability to interact with clients and communicate complex technical issues Strong communication skills.

Title: L2 IT Infrastructure Engineer - Pune

We are seeking an experienced Endpoint Management Engineer to join our dynamic team. In this role, you will have the opportunity to manage and support enterprise endpoints across a range of platforms, including Windows, macOS, iOS, and Android, with advanced tools such as Intune, Ivanti EPM, JAMF, and LRS print management. This is an exciting opportunity for a professional who thrives in a fast-paced, global environment and is passionate about ensuring security, compliance, and operational efficiency deploying and maintaining Windows Autopilot, mobile device BYOD management, and patch management solutions.

What will you do?

Provide

L2 support

for macOS/iOS-related escalations, ensuring timely resolution of complex issues. Manage and support

Windows devices enrolled via Autopilot

for seamless provisioning. Develop and maintain

Intune policies, compliance baselines, and security settings

for Windows endpoints. Oversee the deployment, configuration, and management of

macOS, iOS, iPadOS, and tvOS

devices using

Jamf Pro

.

Android BYOD devices

via Intune MDM. Develop and maintain

Jamf policies, configuration profiles, Smart Groups, Static Groups, and Patch Management strategies

. Manage

Self-Service portals, enrolment workflows, and automated device provisioning

. Good Understanding of (Okta, Azure AD, LDAP) for authentication and device access control. Perform

log analysis (Console, Jamf logs, system logs)

to diagnose root causes of performance or security issues. Develop

custom scripts (Bash, Python, AppleScript, or Jamf API)

to automate workflows and enhance system performance. Excellent

problem-solving skills, analytical mindset, and ability to work under minimal supervision

. Automate device provisioning, application deployment, and updates via

Intune & Windows Update for Business (WUfB)

. Troubleshoot

Intune, Autopilot enrolment failures, policy conflicts, and performance issues

. Manage

Ivanti Endpoint Manager (EPM) for patching Windows devices

, ensuring compliance with security policies. Monitor patch success rates, troubleshoot failures, and generate compliance reports. Optimize

EPM performance, integration with Intune, and policy enforcement strategies

. Enforce

app protection policies, remote wipe, and data loss prevention (DLP)

for corporate apps. Administer

LRS print management solutions

for enterprise print control. Manage

printers

, ensuring proper

driver deployment, security policies, and print queue management

. Troubleshoot

print failures, driver conflicts, and LRS system integrations

. Implement

device security policies, endpoint protection, and compliance baselines

in

Intune & Ivanti EPM

. Monitor

BitLocker encryption, Defender for Endpoint integration, and identity access management (IAM)

. Develop and maintain

custom scripts for device enrolment, policy application, and compliance enforcement

. Diagnose and resolve

Outlook performance issues, crashes, and email delivery failures

.

What will you bring to ESP?

3+ years of proven experience working with Intune, Autopilot, and Ivanti EPM for managing Windows and mobile endpoints. Demonstrated experience managing and supporting multi-platform environments, including macOS, Windows, iOS, and Android devices. Proven ability to interact with clients and communicate complex technical issues and solutions effectively. Microsoft Certified: Modern Desktop Administrator Associate (Exam MD-100 and MD-101) Ivanti Endpoint Manager (EPM) Certified Professional (Desirable) Expertise in Jamf Pro for managing Apple devices (macOS, iOS, iPadOS, tvOS)-(Desirable)

We will offer:

Salary:

We offer a competitive salary that is based upon the depth and level of technical experience you bring to the L2 role.

Benefits:

Holiday Leave Medical Insurance Perk box discounts

About ESP Global Services

ESP Global Services is a leading provider of customized 24/7 global IT support solutions, specializing in delivering exceptional service to the aviation industry. Since 1992, we have been expertly managing IT infrastructure for over 200 customers across the world, ensuring seamless IT operations with teams of on-site engineers, visiting engineers, and a multi-lingual service desk that handles over 1,000 tickets per day.

With our deep expertise, we cater to the dynamic and evolving needs of businesses, particularly those with large campuses, multiple international locations, and strict security controls. Our IT support services, paired with end-to-end IT hardware lifecycle management, ensure smooth operations wherever you are in the world. We pride ourselves on our values, which center on delivering service excellence, quality, and security in every aspect of our operations.



As an ISO 9001-certified organization, we uphold the highest standards of service and customer satisfaction.



ESP Global Services is an equal opportunity employer.