About Brightcove Brightcove is revolutionizing the way organizations deliver video experiences. We have thousands of customers in over 70 countries that rely on Brightcove's cloud solutions to successfully publish high-quality video experiences to audiences everywhere. Brightcove is also the place for talented, creative and passionate people who are excited about new technologies and being on the cutting edge of Internet TV and web development. We have a culture which values empowerment, individual and team excellence, honesty, and customer focus. If you are smart and have a high drive to get things done then we want to work with you.
Position Overview Within the Information Technology team, you will be responsible for ensuring Brightcove employees can get their work done! The IT team works with Brightcove employees across all departments of the company globally, providing solutions that allow the company to continue moving forward. As an IT Helpdesk Specialist at Brightcove you will work closely with the rest of the IT staff on tickets, projects and any issues that may arise where IT is needed. Your contributions will benefit not only the Brightcove platform, but the company as well! This position will be required to be in the Brightcove office for hands-on troubleshooting and support.
Job Responsibilities

• Be a helpdesk master and handle problem resolution and systems troubleshooting
• Provide support for A/V in meetings / conference rooms / etc
• Assist with onboarding employees and provisioning accounts across Google Suite, Okta, Slack, and other SaaS platforms
• Troubleshoot and solve MacOS and Windows issues that may arise
• Provide on-site (in-office) support

Qualifications/Experience

• 1-3 years of experience.
• Excellent customer service skills
• A high degree of technical aptitude and troubleshooting skills
• Experience troubleshooting MacOS and Windows
• Knowledge of OS installation, configuration, management, and patching
• Ability to handle multiple tasks concurrently and prioritize appropriately
• Ability to learn new skills quickly
• Ability to work independently
• Strong teamwork skills
• Strong verbal and written communication skills
• Handling other duties as assigned

Nice to have skills

• Knowledge of Google Workplace
• Knowledge of Jira
• Knowledge of Okta or similar SSO platforms
• Familiarity with JAMF Pro
• Automation and scripting experience
• Building and upgrading machines is a hobby of yours
• Experience with Active Directory
• Experience with managing relationship with hardware vendors

Working at Brightcove As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company's success. We offer competitive compensation, stock options, and generous benefits regarding insurance and paid time off. This role is designated to be located in our Chennai office, located at WorkEZ Centre OMR. Working at Brightcove affords you unparalleled access to scale, distribution and operational maturity while maintaining a small, agile and entrepreneurial culture. We recruit and retain highly qualified and motivated individuals, create an environment where they can innovate and achieve their best, and reward them for their performance by giving them the opportunity to share in the company's success. If you've gotten all the way to the bottom of this description, thank you for your interest in Brightcove! If this role sounds like something that is exciting to you please don't hesitate to apply, even if you don't meet all of our qualifications. We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Send us your resume if you are interested and want to learn more! **Please submit your resume in English to be considered for this role**
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